Noetica – A British company, developing software products for the global contact centre market, has responded to growing demand in the North of England and Scotland by doubling the size of its Durham office and opening a new regional training centre.

Noetica’s Durham office houses an R&D team of senior software engineers as well as some of the company’s technical support, infrastructure and client services functions. The office supports a growing client-base of contact centres in the travel, insurance, telemarketing and contact centre outsourcing sectors. In addition to increasing the size of the premises to meet the requirements of Noetica’s team located in Durham, the office also boasts a new training centre, meeting room facilities and recreational area.

Managing Director at Noetica, Steven Brooks states: “This latest phase of Noetica’s expansion follows significant growth at our head-office at the Hop Exchange next to London’s Borough Market. Since we opened the Durham office in late 2016 we have seen an increase in demand from contact centre operations in the North, attracted not only by our products, solutions and expertise, but also by our presencet right on their doorstep.” He adds: “There is close collaboration between senior management, client services department and the research and development teams in London and Durham, ensuring we have a reach that extends across the UK.”