Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, announced Forrester Research has named Pega a Leader in The Forrester Wave™: Real-Time Interaction Management (RTIM) report, Q1 2019 (1). Pega received the top scores in two of the three main evaluation categories – current offering and strategy – and tied for top scores in 10 of the 14 top-level criteria. Continue reading Independent Research Firm Names Pegasystems as a Leader in Real-Time Interaction Management
Monthly Archives: February 2019
NNIT selects Cherwell Software to increase efficiency and improve the customer experience
Cherwell Software, LLC, a global leader in service management, has announced that NNIT A/S, a leading provider of IT services and consultancy, has selected its IT Service Management (ITSM) platform to improve customer experience. Continue reading NNIT selects Cherwell Software to increase efficiency and improve the customer experience
BT re-signs five-year contract with Resilient plc
Resilient plc announced that it has extended its smartnumbers reseller agreement with BT for a further five years. The multi-million pound contract will see BT continue to offer customers the BT smartnumbers suite of services aimed at solving their strategic business continuity and security challenges. Continue reading BT re-signs five-year contract with Resilient plc
Enghouse Interactive Signs Partnership Agreement with Amillan
Enghouse Interactive has signed leading communications integrator, Amillan, as an elite member of its EMEA partner programme. The new agreement marks an expansion to an existing long-term relationship between the companies. Continue reading Enghouse Interactive Signs Partnership Agreement with Amillan
BookingBug Announces Partnerships with Yext and Twilio
BookingBug, the leader in customer journey management announced partnerships with industry-leading technology providers Yext and Twilio. Yext is a leading Digital Knowledge Management (DKM) platform designed to provide companies with the ability to control brand experiences across digital channels – including maps, search engines, voice, applications and other intelligent services that drive customer discovery and inform actionable decision making. Continue reading BookingBug Announces Partnerships with Yext and Twilio
Sparkcentral Announces Enhanced Instagram Support for its Enterprise Social Customer Service Platform
Sparkcentral announced Instagram support for its leading social messaging customer service platform, which allows marketing and care teams to respond and engage customers in real time over the world’s most popular online photo-sharing app and social network. Continue reading Sparkcentral Announces Enhanced Instagram Support for its Enterprise Social Customer Service Platform