Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres

Talkdesk, the cloud contact centre for innovative enterprises announced its Enterprise Contact Center Winter 19 release. With this release, Talkdesk continues to extend its leadership in customer experience innovation, building on the ability for contact centres to provide a personalized, context-driven experience in every conversation, no matter the channel or device. Continue reading Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres

NICE Named Market Share Leader for Contact Center Workforce Optimization in DMG Consulting Report

NICEannounced that it has been recognized by DMG Consulting LLC, a leading independent research and consulting firm, as the Contact Center Workforce Optimization (WFO) market share leader for first half 2018 with a 40.0 percent share of the market. NICE Contact Center WFO has a lead over the nearest competitor by more than six percentage points of market share. Continue reading NICE Named Market Share Leader for Contact Center Workforce Optimization in DMG Consulting Report

Sangoma Named to 2019 TSX Venture 50 as a Top 10 Technology Company

Sangoma Technologies Corporation, a trusted leader in delivering Unified Communications solutions for SMBs, enterprises, OEMs, and service providers both on-premise and in the cloud, announced that it was named to the 2019 TSX Venture 50 as one of the highest performing companies in the Technology industry sector. Continue reading Sangoma Named to 2019 TSX Venture 50 as a Top 10 Technology Company

Interactions Honored with 2019 Gold and Bronze Stevie® Awards for Superior Customer Engagement Solutions

Interactions, LLC, the world’s largest stand-alone artificial intelligence company, announced it won a Gold Stevie® Award in the Business Development Achievement of The Year category and a Bronze Stevie® Award for Innovation in Customer Service at the 13th annual Stevie Awards for Sales & Customer Service. Continue reading Interactions Honored with 2019 Gold and Bronze Stevie® Awards for Superior Customer Engagement Solutions

Liveops Awarded Top Recognition In 2019 Stevie® Awards For Sales & Customer Service

Liveops, Inc., the leading provider of on-demand virtual call centre services, was presented with several awards in the 13th annual Stevie Awards for Sales & Customer Service, including recognition for their approach to outsourced call centre operations, workforce leadership, learning and development, and innovating customer service. Continue reading Liveops Awarded Top Recognition In 2019 Stevie® Awards For Sales & Customer Service

iQor Wins Bronze at 2019 Stevie Awards For Sales & Customer Service

iQor, a managed services provider of customer engagement and technology-enabled BPO solutions was presented with a Bronze Stevie® Award in the Customer Service or Call Center Training Practice of the Year category at the 13th annual Stevie Awards for Sales & Customer Service for providing clear career paths to leadership roles for hundreds of employees through its sQholar training program. Continue reading iQor Wins Bronze at 2019 Stevie Awards For Sales & Customer Service