Speechmatics and Neuraswitch Deliver CRM Solution to Intelligently Understand Conversations

Speechmatics is announcing its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction. Continue reading Speechmatics and Neuraswitch Deliver CRM Solution to Intelligently Understand Conversations

Sykes Ranks #1 for Vision & Go-to-Market Strategy in HFS Research Front Office Customer Engagement Operations Report

HFS Research recognized Sykes as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their Front Office Customer Engagement Operations Top 10 Report, published January 31, 2019. Continue reading Sykes Ranks #1 for Vision & Go-to-Market Strategy in HFS Research Front Office Customer Engagement Operations Report

Spredfast + Lithium Join Forces as “Khoros” to Offer the Industry’s Best Customer Engagement Platform

The combined company of Spredfast and Lithium announced its new name: Khoros, LLC. The coming together of Spredfast and Lithium as Khoros represents over 15 years of market leadership in marketing, care, and communities. Continue reading Spredfast + Lithium Join Forces as “Khoros” to Offer the Industry’s Best Customer Engagement Platform

GridWorks selects scalable Talkdesk cloud solution to support fast-growing contact centre

Talkdesk, the cloud contact centre for innovative enterprises, was chosen by GridWorks to power their customer service operations. As an operator of high-quality medical transportation services for managed care health plans, GridWorks needed a contact centre they could count on for consistent, reliable service, and offer the scalability needed to support their fast-growing company. Continue reading GridWorks selects scalable Talkdesk cloud solution to support fast-growing contact centre