Vertafore transcends customer support industry benchmarks with Vonage’s NewVoiceMedia contact centre solution

Vonage, a global business cloud communications leader announced that national insurance software services provider Vertafore® has realised shorter hold times for its customers, additional means of communication and a better overall customer experience, since implementing the NewVoiceMedia (NVM) solution. The NVM solution is used by enterprises for their contact centre and inside sales needs. Continue reading Vertafore transcends customer support industry benchmarks with Vonage’s NewVoiceMedia contact centre solution

NICE Robotic Process Automation Announces Partnership with CallVU to Drive Seamless End-to-End Customer Experience

NICE announced a partnership between NICE Robotic Process Automation (RPA) and CallVU to offer visually enriched IVR (Interactive Voice Response) and digital customer engagement at the front end, together with smart automation of complex back end processes. Continue reading NICE Robotic Process Automation Announces Partnership with CallVU to Drive Seamless End-to-End Customer Experience

Glia (formerly SaleMove) Raises $20M in Series B Funding led by Insight Venture Partners to Transform How Companies Communicate with Customers

Glia (formerly SaleMove), a leading digital customer service platform for financial services companies announced that it has raised $20 million in additional funding led by Insight Venture Partners, and joined by existing investors. Continue reading Glia (formerly SaleMove) Raises $20M in Series B Funding led by Insight Venture Partners to Transform How Companies Communicate with Customers

Liveops Hires Security Expert to Accelerate Virtual Contact Center Innovation

Liveops, Inc., the leading provider of on-demand virtual call centre services, today announced the strategic hire of Vice President of Technology & Security, Paul Leavens. Paul brings more than 20 years of experience working in network and security architecture, cybersecurity and information assurance to Liveops. Continue reading Liveops Hires Security Expert to Accelerate Virtual Contact Center Innovation