Teleopti announced that Netflix, the world’s leading provider of online entertainment and streaming services, has selected the company’s strategic, cloud Workforce Management (WFM) suite to increase the flexibility of staff planning and support complex, global customer service operations. Continue reading Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution
Daily Archives: April 2, 2019
ZephyrTel Announces Strategic Collaboration Agreement with Amazon Web Services
ZephyrTel, a division of ESW Capital dedicated to serving global telecommunications operators, is pleased to announce that it has signed a telecom-focused Strategic Collaboration Agreement with Amazon Web Services (AWS). Continue reading ZephyrTel Announces Strategic Collaboration Agreement with Amazon Web Services
Empirix Announces SaaS-Based Testing to Accelerate the Software Development Lifecycle
Empirix announces the release of its new software-as-a-service (SaaS) testing platform, the Hammer Cloud Platform (HCP). This comprehensive offering integrates functional, regression, systems integration, performance, and customer experience testing into an easy to use SaaS platform designed to mitigate risk and accelerate the software development lifecycle within contact centre environments and enterprise networks. Continue reading Empirix Announces SaaS-Based Testing to Accelerate the Software Development Lifecycle
8 ways IoT is redefining the telecommunications ecosystem
Guest Post by Mari Nilsson Björkman, Global Communication Industry Lead & Marketer at SAS… Continue reading 8 ways IoT is redefining the telecommunications ecosystem
Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm
Evolve IP®, The Cloud Strategy Company™ announced that it has acquired Jog.ai, a speech analytics and natural language technology firm based in Austin, Texas. The strategic purchase enhances the company’s award-winning cloud communications services with intellectual property that helps users remember, retrieve and record everything that happens on a phone call. Continue reading Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm
Talla Launches Customer Assist to Accurately Automate 90% of Support Inquiries
Talla, a leader in AI-powered support automation, announced its new Customer Assist product which gives businesses the ability to automate their chat- and web-based support with over 90% accuracy. Continue reading Talla Launches Customer Assist to Accurately Automate 90% of Support Inquiries