Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution

Teleopti announced that Netflix, the world’s leading provider of online entertainment and streaming services, has selected the company’s strategic, cloud Workforce Management (WFM) suite to increase the flexibility of staff planning and support complex, global customer service operations. Continue reading Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution

Empirix Announces SaaS-Based Testing to Accelerate the Software Development Lifecycle

Empirix announces the release of its new software-as-a-service (SaaS) testing platform, the Hammer Cloud Platform (HCP). This comprehensive offering integrates functional, regression, systems integration, performance, and customer experience testing into an easy to use SaaS platform designed to mitigate risk and accelerate the software development lifecycle within contact centre environments and enterprise networks. Continue reading Empirix Announces SaaS-Based Testing to Accelerate the Software Development Lifecycle

Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm

Evolve IP®, The Cloud Strategy Company™ announced that it has acquired Jog.ai, a speech analytics and natural language technology firm based in Austin, Texas. The strategic purchase enhances the company’s award-winning cloud communications services with intellectual property that helps users remember, retrieve and record everything that happens on a phone call. Continue reading Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm

TTEC Wins Six Stevie® Awards, Recognized for Customer Experience Excellence in Multiple Categories

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that it recently earned a total of six awards during the 13th annual Stevie® Awards for Sales and Customer Service program. Continue reading TTEC Wins Six Stevie® Awards, Recognized for Customer Experience Excellence in Multiple Categories

Arise Virtual Solutions Recognized in Gartner’s 2019 Customer Management BPO Service Providers Market Guide

Arise Virtual Solutions Inc., a leading provider of business process outsourcing (BPO) services, announced that it has been recognized as a Representative Vendor in Gartner Inc.’s 2019 Market Guide for Customer Management BPO Service Providers, authored by Gartner analysts TJ Singh, Misako Sawai, and Brian Manusama. Continue reading Arise Virtual Solutions Recognized in Gartner’s 2019 Customer Management BPO Service Providers Market Guide