LogMeIn Forges Path to Eliminate CX Barriers with Bold360 Real-Time Agent Collaboration

LogMeIn furthered its vision to improve customer experience by delivering new tools that enable agents to work together to solve complex customer issues. Through enhanced agent collaboration capabilities, Bold360 removes the barriers commonly associated with poor customer experiences — including siloed communication and frustrating escalation paths. Continue reading LogMeIn Forges Path to Eliminate CX Barriers with Bold360 Real-Time Agent Collaboration

Logistics Giant Aramex Innovates Last Mile Delivery With Nexmo, the Vonage API Platform

Vonage announced that Aramex has successfully digitally transformed its last-mile delivery processes using Nexmo, the Vonage API Platform. Using the Nexmo Messages APIs to integrate directly with the WhatsApp Business solution, in addition to existing messaging capabilities via Nexmo’s SMS APIs, Aramex was able to build effective communications with customers, increasing the speed, accuracy, and efficiency of messaging delivery while improving the overall customer experience. Continue reading Logistics Giant Aramex Innovates Last Mile Delivery With Nexmo, the Vonage API Platform

LogMeIn Opens AI Center of Excellence

LogMeIn announced the establishment of the company’s new Artificial Intelligence (AI) Center of Excellence (COE). Based in Herzliya, Israel, the new centre will lead the company’s research, development and advancement efforts in AI, focusing on bringing Natural Language (NLP) and Speech technologies to LogMeIn’s product line-up, including its recently announced GoTo UCC portfolio, its identity and access management portfolio (led by LastPass), and its customer engagement portfolio (led by Bold360). Continue reading LogMeIn Opens AI Center of Excellence