Teleopti announced that National Express, the largest operator of coach services in the UK, is using its workforce management (WFM) solution to create schedules for over 160 frontline employees, working complex shift patterns in its customer service centre. Continue reading National Express Uses Teleopti Workforce Management to Keep Passengers on the Move
Daily Archives: April 4, 2019
LogMeIn Forges Path to Eliminate CX Barriers with Bold360 Real-Time Agent Collaboration
LogMeIn furthered its vision to improve customer experience by delivering new tools that enable agents to work together to solve complex customer issues. Through enhanced agent collaboration capabilities, Bold360 removes the barriers commonly associated with poor customer experiences — including siloed communication and frustrating escalation paths. Continue reading LogMeIn Forges Path to Eliminate CX Barriers with Bold360 Real-Time Agent Collaboration
Bright Pattern Contact Centre Selected by Global Cybersecurity Firm Sysnet
Sysnet is a global, industry leading, cyber security organisation that provides business focused solutions to solve organisational security challenges, reducing risk and strengthening security with headquarters in Dublin and offices around the globe. Continue reading Bright Pattern Contact Centre Selected by Global Cybersecurity Firm Sysnet
AIB selects Boxever to enhance customer experience
Boxever, the personalisation platform, announces its partnership with Allied Irish Banks (AIB). Boxever will work with AIB on a three year contract to help drive enhanced personalised experiences for its customers. Continue reading AIB selects Boxever to enhance customer experience
IGEL Teams with Jabra to Improve Collaboration at the Endpoint
IGEL, a world leader in software-defined endpoint optimisation and control solutions for the secure enterprise announced that it is teaming with Jabra to improve collaboration and enhance the end user computing experience. Continue reading IGEL Teams with Jabra to Improve Collaboration at the Endpoint
Logistics Giant Aramex Innovates Last Mile Delivery With Nexmo, the Vonage API Platform
Vonage announced that Aramex has successfully digitally transformed its last-mile delivery processes using Nexmo, the Vonage API Platform. Using the Nexmo Messages APIs to integrate directly with the WhatsApp Business solution, in addition to existing messaging capabilities via Nexmo’s SMS APIs, Aramex was able to build effective communications with customers, increasing the speed, accuracy, and efficiency of messaging delivery while improving the overall customer experience. Continue reading Logistics Giant Aramex Innovates Last Mile Delivery With Nexmo, the Vonage API Platform