Verint® announced the launch of AI Blueprint™, a patent-protected conversation analysis system that identifies intelligent virtual assistant (IVA) use cases and accelerates automation. AI Blueprint unlocks the power of conversational data and returns specific insights for achieving an organization’s unique business goals. Continue reading Verint Launches AI Blueprint to Simplify Enterprise Investment in AI
Daily Archives: April 17, 2019
ICON Communication Centres Announces New Parent Company
ICON Communication Centres s.r.o (ICON), an award-winning provider of multilingual contact centre solutions, is pleased to announce its purchase by CEE Communication s.r.o. The new parent company is tasked with driving innovative customer acquisition strategies supported by compelling governance and call centre experience to realise ICON’s full potential. Continue reading ICON Communication Centres Announces New Parent Company
Freshworks integrates with the WhatsApp Business solution to empower brands to offer scalable online support to 1.5 billion messaging users
Freshworks, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to offer on-the-go conversational support via WhatsApp. Over 1.5 billion people from 180 countries use WhatsApp to stay in touch with friends, family and businesses, anytime and anywhere. Continue reading Freshworks integrates with the WhatsApp Business solution to empower brands to offer scalable online support to 1.5 billion messaging users
Vonage’s Applications Group President to Leave the Company at Completion of Integration
Vonage, a global leader in business cloud communications, announced that Dennis Fois, Vonage’s Applications Group President and former CEO of NewVoiceMedia, has informed the Company of his intention to step down from his role to become Chief Executive Officer of a private technology company. Continue reading Vonage’s Applications Group President to Leave the Company at Completion of Integration
DMI and LivePerson Team Up in Strategic Partnership
DMI has formed a strategic partnership with LivePerson to support its valued clients in navigating the burgeoning conversational commerce category. The new partnership extends DMI’s artificial intelligence-infused customer experience capabilities throughout the company’s extensive digital transformation portfolio. Continue reading DMI and LivePerson Team Up in Strategic Partnership
iovox Debuts Mobile-First Call Tracking Integration with Zoho CRM
iovox, a global call tracking provider, unveiled its new mobile-first call tracking integration for Zoho CRM. The integration provides users with a two-way sync of calls, notes and tags between iovox and Zoho CRM. Continue reading iovox Debuts Mobile-First Call Tracking Integration with Zoho CRM