Bright Pattern Outranks Top Contact Center Vendors Based on Customer Satisfaction Ratings

Bright Pattern has been included in G2 Crowd’s Spring 2019 Contact Center Infrastructure Software report. The inclusion comes after recognition in the Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution as well as Gartner-owned online review sites, including GetApp, Software Advice, and Capterra. Continue reading Bright Pattern Outranks Top Contact Center Vendors Based on Customer Satisfaction Ratings

Genesys Earns Accolades from Frost & Sullivan for Leading the Contact Centre Market

Based on its recent analysis of the North American contact centre market, Frost & Sullivan recognizes Genesys with the 2019 North American Company of the Year Award for leading the market with its broad, continually evolving portfolio of solutions. This is the second consecutive year the company has earned this accolade. Continue reading Genesys Earns Accolades from Frost & Sullivan for Leading the Contact Centre Market

Vonage Earns Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award for its API Platform

Based on its recent analysis of the North American programmable communications market, Frost & Sullivan recognizes Vonage with the North American Competitive Strategy Innovation and Leadership Award for its One Vonage Platform strategy. Continue reading Vonage Earns Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award for its API Platform

Flexible working in Ireland boosts demand for Avaya communications solutions in the cloud

Partners of Avaya in Ireland have over the past 6 months signed more than twice the number of Powered by Avaya IX seats for unified communications than were signed in the first six months after the product’s launch in February 2018. This represents thousands of cloud seats being taken up by Irish businesses over the past half year alone. Avaya currently has 3.7 million cloud seats between its public and private offerings globally. Continue reading Flexible working in Ireland boosts demand for Avaya communications solutions in the cloud

NICE Announces IntelliAgent Application, Boosting Agent Efficiency and Ensuring Compliance

NICE announced the release of IntelliAgent, providing employees with real-time compliance and authentication capabilities to reduce risks and human errors. NICE IntelliAgent is available across all agent desktops and enables simple and swift integration with existing contact centre systems. In addition, NICE IntelliAgent offers advanced automation capabilities, increasing operational efficiencies Continue reading NICE Announces IntelliAgent Application, Boosting Agent Efficiency and Ensuring Compliance

RingCentral Partners with PCM to Bring Cloud Communications Solutions to Enterprises

RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions announced a partnership with PCM, Inc, a leading technology solutions provider, to bring cloud communications solutions to enterprises across North America and the UK. Continue reading RingCentral Partners with PCM to Bring Cloud Communications Solutions to Enterprises