Puzzel has announced new functionality in the latest release of its cloud-based contact centre solution, designed to facilitate the agent experience and provide a far greater choice of social media communications options for customers. Continue reading Puzzel ramps up social media capabilities with direct links to WhatsApp and Trustpilot.com
Daily Archives: May 1, 2019
FCR Media reshapes its business with Vonage’s NewVoiceMedia solution
Vonage, a global business cloud communications leader announced that digital marketing agency FCR Media Belgium NV has seen major gains in customer experience and productivity by implementing the NewVoiceMedia (NVM) solution for sales and service. Vonage’s NVM solution is used by enterprises for their contact centre and inside sales needs. Continue reading FCR Media reshapes its business with Vonage’s NewVoiceMedia solution
Santander makes telephone banking more convenient than ever with combined voice and phone ID authentication
Santander has announced plans to offer telephone banking customers the option to verify their identity through an innovative combination of ‘Phone ID’ and biometric ‘Voice ID’ technology, making its authentication process simpler and more secure than ever. Continue reading Santander makes telephone banking more convenient than ever with combined voice and phone ID authentication
IP Integration bolsters its cloud-based portfolio with Genesys
IP Integration (IPI), the digital contact centre specialist announced that it is now partnering with Genesys in order to provide its customers with the widest choice of best-of-breed, cloud-based contact centre solutions. Continue reading IP Integration bolsters its cloud-based portfolio with Genesys
VOSS-4-UC Version 19.1.1 Becomes Generally Available
VOSS Solutions announced the general availability of VOSS-4-UC v19.1.1; the latest major release of the VOSS UC management tool that specializes in automation extension and dynamic communications workflow automation. Continue reading VOSS-4-UC Version 19.1.1 Becomes Generally Available
Echo wins billing software contract with SES Water and SES Business Water
Echo Managed Services, the outsourced utilities market specialist, has won its first major UK contract for its proprietary new cloud-based software, Aptumo. Continue reading Echo wins billing software contract with SES Water and SES Business Water