Lloyds Banking Group has unveiled plans to create a new tech hub in Edinburgh to help transform the digital experience for Bank of Scotland, Lloyds Bank, Halifax and Scottish Widows customers. Continue reading Lloyds to create 500 jobs in Edinburgh at new tech hub
Daily Archives: May 20, 2019
Enghouse Systems Acquires Vidyo
Enghouse Systems Limited announced it has acquired Vidyo, Inc. for a purchase price of approximately $40 million. Vidyo’s annual revenue is approximately $60 million. Continue reading Enghouse Systems Acquires Vidyo
IPRS Health Expands Digital Strategy With Synthetix AI-Powered Customer Support Tools
An independent, award-winning clinical company, IPRS Health’s ethos and innovative approach to the rehabilitation of mental health and musculoskeletal conditions, is mirrored in the comprehensive online support now on offer to clients and patients. Continue reading IPRS Health Expands Digital Strategy With Synthetix AI-Powered Customer Support Tools
Appian announces partnership with Twilio to power communications for the contact centre
Appian announced a partnership with Twilio to incorporate Twilio’s communications platform into the Appian Intelligent Contact Center (ICC) solution. Customer service centres are plagued by legacy technologies and point solutions that complicate work and prevent service agents from focusing on customers. Continue reading Appian announces partnership with Twilio to power communications for the contact centre
Punchh Launches Deep Learning and Artificial Intelligence “Customer Sentiment Analysis”
Punchh, the leader in digital marketing solutions for physical retailers announced the launch of Punchh Deep Sentiment Analysis. The new product allows brands to extract valuable insights from customer reviews using Punchh’s natural language comprehension engine built with industry-leading deep learning and artificial intelligence. Continue reading Punchh Launches Deep Learning and Artificial Intelligence “Customer Sentiment Analysis”
Vonage wins 2019 INTERNET TELEPHONY Product of the Year Awards
Vonage, a global business cloud communications leader, announced that integrated media company TMC, has awarded the Company a 2019 INTERNET TELEPHONY Product of the Year Award for two of its leading services – cloud-native unified communications solution, Vonage Business Cloud (VBC), and Conversation Analyzer on Vonage’s NewVoiceMedia solution. Continue reading Vonage wins 2019 INTERNET TELEPHONY Product of the Year Awards