All posts by Sam Heggie-Collins

IPsoft launches interactive AI demonstration lab, Amelia City, and Amelia Marketplace

IPsoft, the leader in Enterprise AI announced the launch of Amelia City, an interactive, artificial intelligence (AI) laboratory that will showcase the evolution of AI together with the industry’s first available marketplace for off-the-shelf AI solutions specifically designed for the banking, telecom, hospitality, insurance and healthcare industries, among others. Continue reading IPsoft launches interactive AI demonstration lab, Amelia City, and Amelia Marketplace

New Workforce Optimization Suite for Avaya Contact Centers Advances Customer Engagement and Data Privacy

Avaya introduced a new version of the Avaya Workforce Optimization suite, which improves service quality, operational and employee productivity and data privacy with a series of new features and tools. This major software release helps companies transform customer engagement and comply with existing and emerging industry regulations such as the General Data Protection Regulation (GDPR). Continue reading New Workforce Optimization Suite for Avaya Contact Centers Advances Customer Engagement and Data Privacy

Nuance Drives Innovation at Czech Republic’s Largest Bank, Česká spořitelna; Voice Biometrics to Improve Customer Experience and Boost Security

Nuance announced that Česká spořitelna – the Czech Republic’s largest bank and owned by Erste Bank Group AG – is the first in the country to make mobile banking easier and safer by leveraging Nuance’s voice biometric technology. The project is part of Česká spořitelna’s recently announced digital banking strategy that enables customers to authenticate themselves by voice when calling their bank. Continue reading Nuance Drives Innovation at Czech Republic’s Largest Bank, Česká spořitelna; Voice Biometrics to Improve Customer Experience and Boost Security

Airsorted Selects Natterbox To Support Accelerated Growth

Natterbox, a leading provider of global voice services, announced that it is working with Airsorted Limited, a host management platform for home letting across multiple platforms including Airbnb, Expedia, HomeAway and Booking.com. The fast-growing start-up, recently in the Top 10 UK start-ups, has seen huge success since its launch in 2015, using technology to provide a 360-degree service including managing guests, price optimisation, marketing and cleaning. Continue reading Airsorted Selects Natterbox To Support Accelerated Growth