All posts by Sam Heggie-Collins

NTT Communications and Arkadin Launch UC-Connect to Enhance Collaboration for Mid-Market Multinational Businesses

NTT Communications, a leader in information and communications technology and Arkadin, a global provider of cloud communication services and an NTT Communications company, have launched their UC-Connect solution. This innovative cloud-based solution is designed to meet the collaboration needs of mid-market multinational businesses. Continue reading NTT Communications and Arkadin Launch UC-Connect to Enhance Collaboration for Mid-Market Multinational Businesses

Waterfield Technologies Announces the Acquisition of Digital DataVoice

Waterfield Technologies (WTI), an industry leading technology organization focused on the delivery of customer experience applications in and around the contact centre, announced the acquisition of Digital DataVoice (DDV), a principle provider of Contact Center solutions that delivers actionable omnichannel experiences across all major industry verticals. Continue reading Waterfield Technologies Announces the Acquisition of Digital DataVoice

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

New research from NewVoiceMedia, a Vonage Company and leading global provider of cloud contact centre and inside sales solutions, reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot. Continue reading New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

PostFinance Cuts Authentication Times in Half with NICE Real-Time Authentication

NICE announced that PostFinance, one of Switzerland’s leading financial institutions and the largest payment service provider in Switzerland, chose NICE Real-Time Authentication (RTA) to help facilitate its move to become the number one among the digital banks in Switzerland. Continue reading PostFinance Cuts Authentication Times in Half with NICE Real-Time Authentication

Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems

Verint® announced the launch of its patent-protected Automated Verification™ solution to monitor the end-to-end health of communications systems. The solution is part of the company’s broader set of Workforce Engagement offerings. Continue reading Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems