All posts by Sam Heggie-Collins

Tech Mahindra and Sprinklr Partner to Deliver AI-first Customer Experience Platform for Global Enterprise Front-Office Teams

Sprinklr, the Unified-CXM platform for modern enterprises, announced a strategic partnership with a leading provider of digital transformation, consulting, and business re-engineering services and solutions, Tech Mahindra. Continue reading Tech Mahindra and Sprinklr Partner to Deliver AI-first Customer Experience Platform for Global Enterprise Front-Office Teams

Eckoh announces global partnership with RingCentral

Eckoh, the global provider of Customer Engagement Data Security Solutions announces a partnership with RingCentral, a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact centre solutions, where it will provide RingCentral’s contact centre security requirements in the US and beyond. Continue reading Eckoh announces global partnership with RingCentral

LivePerson and Infinity partner to help brands better personalize digital experiences through the power of conversational intelligence

LivePerson, the enterprise leader in digital customer conversations, and Infinity, the award-winning call analytics platform, announced a partnership to help brands better personalize digital experiences through the power of conversational data and intelligence. Continue reading LivePerson and Infinity partner to help brands better personalize digital experiences through the power of conversational intelligence

Deepgram Launches Aura, a Text-to-Speech API for Real-Time, Conversational Voice AI Agents

Deepgram, the leading provider of speech recognition, natural language processing, and generative AI solutions, announced the public release of Aura, a text-to-speech (TTS) API that delivers human-like quality conversation that is faster and more efficient compute-wise than all voice AI alternatives. Continue reading Deepgram Launches Aura, a Text-to-Speech API for Real-Time, Conversational Voice AI Agents