All posts by Sam Heggie-Collins

LogMeIn to Create 200 Jobs in Dublin With New Office Expansion

LogMeIn, a leading provider of cloud-based connectivity and recognized as one of the world’s 10 largest public Software-as-a-Service (SaaS) companies, announced that the company has officially opened its new international headquarters in the Reflector Building, Grand Canal Dock. The investment is supported by the Department of Jobs, Enterprise and Innovation through IDA Ireland. Continue reading LogMeIn to Create 200 Jobs in Dublin With New Office Expansion

HCL Technologies Launches the ADvantage Experience Platform for a Data-Driven, AI-Enabled, Omnichannel Customer Experience

HCL Technologies (HCL) announced the launch of the HCL ADvantage Experience. This platform works with Adobe Experience Cloud to enable companies to create, personalize, and measure the customer experience through various touchpoints in a customer’s journey. Continue reading HCL Technologies Launches the ADvantage Experience Platform for a Data-Driven, AI-Enabled, Omnichannel Customer Experience

Salesforce Introduces New Einstein Services, Empowering Every Admin and Developer to Build Custom AI for Their Business

Salesforce, the global leader in CRM announced new Einstein services that enable admins and developers to build custom artificial intelligence — all with just a few clicks or a single line of code. Continue reading Salesforce Introduces New Einstein Services, Empowering Every Admin and Developer to Build Custom AI for Their Business

NICE Receives Highest Product Scores Across All Four Use Cases in Gartner’s Critical Capabilities for Workforce Engagement Management

NICE announced that it has received the highest product scores in each of four use cases in Gartner’s “Critical Capabilities for Workforce Engagement Management” research report. A copy of the report is available here for immediate download. Continue reading NICE Receives Highest Product Scores Across All Four Use Cases in Gartner’s Critical Capabilities for Workforce Engagement Management

Verint Launches AI Blueprint to Simplify Enterprise Investment in AI

Verint® announced the launch of AI Blueprint™, a patent-protected conversation analysis system that identifies intelligent virtual assistant (IVA) use cases and accelerates automation. AI Blueprint unlocks the power of conversational data and returns specific insights for achieving an organization’s unique business goals. Continue reading Verint Launches AI Blueprint to Simplify Enterprise Investment in AI

ICON Communication Centres Announces New Parent Company

ICON Communication Centres s.r.o (ICON), an award-winning provider of multilingual contact centre solutions, is pleased to announce its purchase by CEE Communication s.r.o. The new parent company is tasked with driving innovative customer acquisition strategies supported by compelling governance and call centre experience to realise ICON’s full potential. Continue reading ICON Communication Centres Announces New Parent Company

Freshworks integrates with the WhatsApp Business solution to empower brands to offer scalable online support to 1.5 billion messaging users

Freshworks, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to offer on-the-go conversational support via WhatsApp. Over 1.5 billion people from 180 countries use WhatsApp to stay in touch with friends, family and businesses, anytime and anywhere. Continue reading Freshworks integrates with the WhatsApp Business solution to empower brands to offer scalable online support to 1.5 billion messaging users

Vonage’s Applications Group President to Leave the Company at Completion of Integration

Vonage, a global leader in business cloud communications, announced that Dennis Fois, Vonage’s Applications Group President and former CEO of NewVoiceMedia, has informed the Company of his intention to step down from his role to become Chief Executive Officer of a private technology company. Continue reading Vonage’s Applications Group President to Leave the Company at Completion of Integration