All posts by Sam Heggie-Collins

Twilio Announces the General Availability of Flex, Fueling the Next Generation of the Contact Centre

Twilio, the leading cloud communications platform announced that Twilio Flex, the first fully programmable cloud contact centre platform, is now generally available. Since its announcement in March, Flex has rolled out to thousands of contact center agents including support and sales teams at Lyft, Scorpion, Shopify and U-Haul. Continue reading Twilio Announces the General Availability of Flex, Fueling the Next Generation of the Contact Centre

LogMeIn Redefines Employee Support with New Product Lineup

LogMeIn introduced two solutions to its market-leading product portfolio – both designed to revolutionise the employee support process. By making the technology easier, faster and more frictionless than ever before, LogMeIn is removing the need for companies to choose between the requirements of IT and the expectations of employees. Continue reading LogMeIn Redefines Employee Support with New Product Lineup

Eckoh makes global secure payment available to contact centres via the NICE inContact CXexchange marketplace

Eckoh, the global provider of secure payment products and customer contact solutions, has joined the NICE inContact DEVone program to help contact centres make customer payments more secure and compliant. Continue reading Eckoh makes global secure payment available to contact centres via the NICE inContact CXexchange marketplace

LivePerson and AdLingo Enable Brands to Have One-to-One Conversations with Consumers Inside Display Ads

LivePerson, a leading provider of conversational commerce solutions, announced an integration with the newly launched, AdLingo, a conversational marketing platform built within Area 120, Google’s incubator for experimental projects. AdLingo’s Conversational Display Ads are a new way for brands to connect with consumers digitally as they are browsing content across the display network. Continue reading LivePerson and AdLingo Enable Brands to Have One-to-One Conversations with Consumers Inside Display Ads

Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot

Blue Diamond Growers recently launched a new customer self-service chatbot on its website using AI-driven virtual agent technology from Astute. In its first month, the new Blue Diamond bot has assisted close to 6,000 consumers in finding answers to questions about products, coupons, recipes and more. Continue reading Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot

LivePerson Acquires AdvantageTec, Adding Service Department Messaging Platform to its Automotive Company, Contact At Once!

LivePerson, a leading provider of conversational commerce solutions announced the acquisition of AdvantageTec, a leading provider of texting solutions for service departments of automotive dealerships. The addition of AdvantageTec to Contact At Once!, LivePerson’s automotive company, helps enable conversational commerce across the entire dealership, including variable and fixed operations. Continue reading LivePerson Acquires AdvantageTec, Adding Service Department Messaging Platform to its Automotive Company, Contact At Once!

J.D. Power and ClickFox Create Alliance

Expanding its industry-leading customer experience solutions, J.D. Power today announced a unique global alliance with ClickFox that combines J.D. Power’s world-leading consumer research, data analytics and customer experience advisory capabilities with ClickFox’s industry-leading customer journey analytics platform which analyzes billions of cross-channel journey interactions at the world’s largest financial services, energy, retail, healthcare and insurance companies. Continue reading J.D. Power and ClickFox Create Alliance

AGC Networks Partners with RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions

AGC Networks, a global technology solutions integrator, and RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, have partnered to bring cloud communications solutions to enterprises around the world. Continue reading AGC Networks Partners with RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions