All posts by Sam Heggie-Collins

Ribbon Partners with Over.ai to AI Enable Kandy Solutions

Ribbon Communications, a global leader in secure and intelligent cloud communications announced that it has partnered with Over.ai to incorporate its natural language voice Artificial Intelligence (AI) platform into Ribbon’s UCaaS and CPaaS offers. The partnership will initially focus on improving employee productivity by incorporating virtual assistant services into Unified Communications (UC) clients and enhancing customer engagement by streamlining contact centre services. Continue reading Ribbon Partners with Over.ai to AI Enable Kandy Solutions

Conduit Global Announces It’s The First Integrated BPO & Technology Services Company To Offer The Avaya Oceana Platform

Conduit Global, a leading provider of contact centre and communications technology solutions, announced that it is deploying Avaya’s Aura Communication Manager 7, Aura Experience Portal, Breeze and Oceana framework. Conduit Global is the first integrated BPO and technology services company in Europe to deploy Avaya’s next generation platform. Continue reading Conduit Global Announces It’s The First Integrated BPO & Technology Services Company To Offer The Avaya Oceana Platform

RingCentral Wins 2018 API World Award for Communications APIs

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions was awarded the 2018 API Award in the Communications APIs category by API World. Regarded as a source of definitive recognition for the API industry, the API Awards celebrate technical innovation, adoption, and reception in the API and microservices industry, as well as by the developer community. Continue reading RingCentral Wins 2018 API World Award for Communications APIs