All posts by Sam Heggie-Collins

NICE Satmetrix NPX Winter Release Harnesses New Data Sources to Deliver the Most Comprehensive Customer Feedback Insights Ever

NICE unveiled a new version of NICE Satmetrix NPX, the company’s cloud-based, Customer Feedback and Loyalty (CLS) solution. This latest release offers a range of new capabilities that deliver an end-to-end view of customer experience by unifying direct feedback from omnichannel surveys, indirect feedback from text or voice conversations with operational or behavioral data imported from a variety of other customer data sources. Continue reading NICE Satmetrix NPX Winter Release Harnesses New Data Sources to Deliver the Most Comprehensive Customer Feedback Insights Ever

CallMiner provides its U.K. customers with pre-built analytics categories for rapid business insight

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that Eureka Xchange, the speech analytics industry’s first open application exchange, has been further enhanced and is now available in all regions for customers using its cloud-based analytics platform. Continue reading CallMiner provides its U.K. customers with pre-built analytics categories for rapid business insight

Sprinklr Becomes the First Enterprise Social Platform to Integrate with Viber

Sprinklr, the most complete social platform for managing customer experiences at scale, announced its integration with Viber, an application that allows people to make free and secure voice and video calls, one-on-one chats and group messages. Now, the world’s largest brands can engage with customers on Viber and analyze these interactions directly in Sprinklr, resulting in improved customer service and actionable data to inform business decisions. Continue reading Sprinklr Becomes the First Enterprise Social Platform to Integrate with Viber

Zang Cloud Helps Mutare Bring Next-level Text Messaging to the Enterprise

Zang, an Avaya Holdings Corp. company, announced that Mutare, an independent software developer and systems integrator with a large healthcare customer base, has integrated the Zang Cloud communication platform-as-a-service (CPaaS) into its exciting new business-grade text messaging solution Enterprise Text. Continue reading Zang Cloud Helps Mutare Bring Next-level Text Messaging to the Enterprise