NewVoiceMedia announced that Altares D&B selected its platform to create exceptional, emotive customer experiences, improving the service it provides to its European customer base. Continue reading Altares D&B selects NewVoiceMedia as contact centre partner to transform experience for European customer base
All posts by Sam Heggie-Collins
Unify Named a Leader in Aragon Research GlobeTM for Unified Communications and Collaboration, 2018
Unify, the Atos brand for communications software and services, has been positioned by Aragon Research, Inc. in the Leader section of the Globe for Unified Communications and Collaboration, 20181. This report examines 15 major providers in the market focused on voice, video, messaging, and collaboration. Continue reading Unify Named a Leader in Aragon Research GlobeTM for Unified Communications and Collaboration, 2018
Rank Group partners with Rant & Rave to deliver enhanced customer engagement
Rant & Rave the UK leader in real-time customer engagement technology, announces it has been appointed by Rank Group, a leading multi-channel gaming operator, to enhance its customer experience feedback programme and enable it to maximise the quantity and quality of its customers’ feedback. Continue reading Rank Group partners with Rant & Rave to deliver enhanced customer engagement
Paylocity Selects eGain® AI™ to Help Guide Customer Service Experience
eGain, the leading provider of cloud-based customer engagement solutions, announced that Paylocity, a leading cloud-based provider of payroll and HCM (human capital management) software solutions, selected eGain’s AI reasoning solution to help guide its customer service team to fast, accurate, and consistent answers as they continue their focus on providing high-touch client service. Continue reading Paylocity Selects eGain® AI™ to Help Guide Customer Service Experience
NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia
NICE inContact, a NICE business, announced the expansion of its artificial intelligence applications with the Omilia conversational technology stack on CXexchange, an extensive marketplace featuring ready-to-use applications designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia
Oracle Communications Helps Evolve IP Expand Services
Evolve IP, an innovative cloud strategy company, is using Oracle Communications to modernize its European network infrastructure and deliver new services to customers. Evolve IP has deployed Oracle Communications Session Border Controller (SBC) to enable secure IP-based access for their hosted contact center software, and for several other services including SIP trunking, hosted business telephony, CRM integration, and fixed-mobile integration. Continue reading Oracle Communications Helps Evolve IP Expand Services