The contact centre industry is using permanent employment as one option for securing the best available contact centre talent with hiring demand for permanent staff up 37% in 2017 compared to 2016. Meanwhile, hiring demand for temporary staff saw an increase of 31% across the same period. Continue reading Demand For Permanent Contact Centre Staff Soars Above Temp Demand In 2017
All posts by Sam Heggie-Collins
Eckoh’s Apple Pay solution wins Payment Innovation of the Year
Eckoh, the global provider of secure payment products and customer contact solutions, has won the Payment Innovation of the Year Award at last night’s Payments Awards 2017. Continue reading Eckoh’s Apple Pay solution wins Payment Innovation of the Year
HGS Opens Its Flexible Work@Home Platform to New Customers Across Canada
Hinduja Global Solutions Limited (HGS), a global leader in customer experience management, announced the expansion of its Work at Home platform designed to provide greater flexibility to employees and clients. Continue reading HGS Opens Its Flexible Work@Home Platform to New Customers Across Canada
ASC Forms New Partnership with SkySoft-ATM
ASC, a worldwide leading software provider of communications recording, analytics and quality management, today announced the formation of a commercial and technical partnership with SkySoft-ATM, a Switzerland-based subsidiary of Skyguide, the market leader for CWP (controller working position) recording solutions. Continue reading ASC Forms New Partnership with SkySoft-ATM
Aspect Software Brings New Omni-Channel and Operational Enhancements to Aspect® Via™ 17.1
Aspect Software, a leading provider of native customer engagement, workforce management and self-service solutions announced the release of Aspect® Via™ 17.1, the latest version of Aspect’s complete Customer Engagement Platform in the cloud. Aspect® Via™ 17.1 features enhancements to the award-winning solution across all capability areas. Continue reading Aspect Software Brings New Omni-Channel and Operational Enhancements to Aspect® Via™ 17.1
Six in ten senior decision makers predict greater business efficiency from MiFID II
Financial firms and their senior management teams currently face an uphill battle to be ready for the vast overhaul of European market rules that come into force on January 3rd with MiFID II. Continue reading Six in ten senior decision makers predict greater business efficiency from MiFID II