All posts by Sam Heggie-Collins

Market Research

76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations, Quadient research shows

European consumers feel they have more power over businesses, and are increasingly willing to use it, research from Quadient – formerly GMC Software – has revealed. In a Lightspeed survey of 8,061 adults in the UK, France, Germany and the Netherlands, more than three quarters (76 percent) of respondents said they would switch from a business that doesn’t meet their customer experience expectations. Continue reading 76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations, Quadient research shows →

Technology, Who's Buying What?

IMT-Vislink Launches Comprehensive Customer Support Portal

xG Technology, a leading provider of wireless video solutions to broadcast, law enforcement and defense markets, and private mobile broadband networks for critical communications, announced today that its IMT-Vislink business has launched a comprehensive customer technical support portal for its worldwide clients driven by the Freshdesk system. Continue reading IMT-Vislink Launches Comprehensive Customer Support Portal →

Product Launch

Freshworks Launches Freshchat, A Next-Gen Customer Messaging Product

Freshworks, the leading provider of cloud-based business software announced the launch of Freshchat, a next-gen messaging product that helps businesses better communicate with their customers. Freshchat provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales. Continue reading Freshworks Launches Freshchat, A Next-Gen Customer Messaging Product →

Who's Buying What?

St. Austell Brewery says cheers to Datasharp & Unify

St. Austell Brewery, the Cornwall based drinks maker, restaurant, bar owner and manager, announces it has partnered with Unify, the Atos brand for communications software and services, to overhaul its communications infrastructure. Working in conjunction with Datasharp, a long-term Unify Master Partner, the company is modernising the brewery’s ability to collaborate and communicate with all stakeholders. Continue reading St. Austell Brewery says cheers to Datasharp & Unify →

Technology

NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers

NICE announced that it is offering its market-leading CXone Workforce Optimization (WFO) suite as a cloud-native application on Amazon Web Services (AWS) to Amazon Connect customers. This integration gives users powerful and flexible WFO features, enabling an exceptional customer experience. Continue reading NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers →