All posts by Sam Heggie-Collins

Upstream Works Software Announces New Partnership with NextNet Partners

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions announced a new partnership with NextNet Partners, to provide integrated communications solutions on the Cisco Collaboration platform. Together, they are making it easier and faster to deploy effective solutions that meet the needs of clients and deliver real business value. Continue reading Upstream Works Software Announces New Partnership with NextNet Partners

Cogito Expands Executive Team to Further Enhance its Emotional Intelligence Solution and Ensure Customer Success

Cogito, the leader in real-time emotional intelligence solutions announced the appointment of Margaret Olson as Senior Vice President of Engineering and Veronica Lee as Vice President of Customer Success. Olson will spearhead the company’s engineering team, leading and orchestrating the development and delivery of Cogito’s breakthrough artificial intelligence solution that provides live coaching to agents within phone conversations. Continue reading Cogito Expands Executive Team to Further Enhance its Emotional Intelligence Solution and Ensure Customer Success

LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio

LogMeIn announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company. Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive. Continue reading LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio

IFS extends leadership in Service Management with two acquisitions mplsystems Limited and Field Service Management Limited

IFS, the global enterprise applications company announces it has completed the acquisition of mplsystems Limited and Field Service Management Limited. mplsystems Limited is a provider of omni-channel contact center and customer engagement software that, together with IFS’s leading Service Management offering, provides a complete end-to-end customer engagement solution. Continue reading IFS extends leadership in Service Management with two acquisitions mplsystems Limited and Field Service Management Limited