PRESS RELEASE: Hinduja Global Solutions (HGS), a global leader in customer experience announced a strategic global partnership with Conversable, the leading Artificial Intelligence-powered conversational intelligence platform. This alliance fuels HGS’ service offerings for clients while delivering an enhanced customer experience for consumers, leading with bots – AI and automation via messaging — and intelligently integrating brains — human agents. Continue reading HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains
All posts by Sam Heggie-Collins
Empowering customer service agents
The butterfly effect is the concept that small changes, such as the flapping wings of a distant butterfly, can cause a chain reaction of events that can build up to a tornado. Here, Howard Williams, marketing director of live chat software specialist Parker Software, looks at how the simple choice of chat can lead to happier agents and loyal customers. Continue reading Empowering customer service agents
ShoreTel Introduces Global Numbers Service in Four Countries
PRESS RELEASE: ShoreTel® announced it has expanded its ShoreTel Connect™ CLOUD unified communications solution with the addition of Global Numbers service. Continue reading ShoreTel Introduces Global Numbers Service in Four Countries
Employees, HR Directors and Business Leaders to benefit from ‘disruptive listening’
PRESS RELEASE: Growing demand from business leaders and employees for a move away from once-a-year, one-way “listening” is at the heart of a new, integrated approach to employee engagement developed by ENGAGE and enabled by Confirmit Horizons. Continue reading Employees, HR Directors and Business Leaders to benefit from ‘disruptive listening’
3CLogic Announces New AI Driven Automation
PRESS RELEASE: 3CLogic announced its newest release leveraging artificial intelligence to help streamline and automate customer service initiatives and processes. The release, focused primarily on chat-enabled bots, is the first in a series of planned AI suites using Amazon Lex® and Polly® and will include: Continue reading 3CLogic Announces New AI Driven Automation
8×8 Partners with Softchoice to Bring Cloud Communications and Contact Center Offerings to Midmarket and Enterprise Companies in North America
8×8 and Softchoice, a leading North American provider of IT solutions and managed services, announced a partnership to bring integrated, enterprise-grade cloud communications, contact center and team collaboration solutions to midmarket and enterprise companies. With this announcement, Softchoice will now expand its cloud portfolio to sell 8×8’s industry-leading solutions and services in the United States and Canada. Continue reading 8×8 Partners with Softchoice to Bring Cloud Communications and Contact Center Offerings to Midmarket and Enterprise Companies in North America