LivePerson, a leading provider of cloud mobile and online business messaging solutions, and IBM have announced LiveEngage with Watson, the first global, enterprise-scale, out-of-the-box integration of Watson-powered bots with human agents. The new offering combines IBM’s Watson Virtual Agent technology with LivePerson’s LiveEngage platform, allowing brands to rapidly and easily deploy conversational bots that get smarter with each interaction, and lets consumers message those brands from their smartphone – via the brand’s app, SMS, Facebook Messenger, or even the brand’s mobile site – instead of having to call an 800 number. Continue reading LivePerson and IBM Watson Announce New Offering to Transform Customer Care
All posts by Sam Heggie-Collins
Solgari partners with enepath
Solgari, the global provider of the world’s first complete enterprise cloud business communications solution, has announced its partnership with enepath, the voice trading and communications specialist. The partnership will enable enepath to integrate Solgari’s business communication software services – specifically SIP trunking and DDI telephony – to its front and back office trading solutions. Continue reading Solgari partners with enepath
Qualtrics Launches Innovative Customer Experience Enhancements
PRESS RELEASE: Qualtrics, the leader in experience management software announced enhancements to its award-winning customer experience (CX) management platform, Qualtrics Customer Experience. The enhanced capabilities include a sophisticated diagnostic assessment and proven methodology to help companies significantly elevate and mature their CX programs, leading to greater customer satisfaction results and higher returns on CX program investment. Continue reading Qualtrics Launches Innovative Customer Experience Enhancements
Brits won over by more bots in customer service but organisations need to move more carefully on AI plans, says new research data
PRESS RELEASE: In a major international survey of Western consumer attitudes towards artificial intelligence (AI), when asked if they would be more open to using more AI if it helped save time or money, a healthy majority (60 percent) of British consumers agreed. Continue reading Brits won over by more bots in customer service but organisations need to move more carefully on AI plans, says new research data
Noble Systems to Host 2017 SNUG EMEA Conference
Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, will host its 2017 Select Noble Users Group (SNUG) Conference in Manchester, on 21st to 22nd June at The Lowry Hotel. The conference helps Noble’s users “get connected” to their Noble products, to other users facing similar business challenges and to the Noble Systems team, so they can work faster and smarter, lower costs and optimise results. Continue reading Noble Systems to Host 2017 SNUG EMEA Conference
EY select Thunderhead to help British & Irish Lions engage with fans
PRESS RELEASE: Thunderhead, leader in enterprise technology for customer engagement announces that it has been chosen by EY to build fan engagement for the British & Irish Lions. The Lions team, selected from Home Nations players, kicked off their southern hemisphere tour of New Zealand earlier this month. Thunderhead’s ONE Engagement Hub (ONE) is a cloud-based omnichannel engagement platform that enables organisations across all industry sectors to leverage journey insight and behaviour to drive conversation-led engagement, building stronger and more valuable relationships. Continue reading EY select Thunderhead to help British & Irish Lions engage with fans