PRESS RELEASE: Bright Pattern, omnichannel contact center vendor partners with Pipkins, leading supplier of workforce management software and services to the contact center industry, providing sophisticated scheduling and forecasting technology. The solution brings a multitude of benefits to contact center managers and agents alike. Continue reading Bright Pattern Simplifies Omnichannel Workforce Management with Pipkins Integration
All posts by Sam Heggie-Collins
Empirix Announces Major Enhancement to VoiceWatch
PRESS RELEASE: Empirix announced enhancements to its VoiceWatch service running on the award-winning Hammer Cloud Platform. The Hammer Cloud Platform is Empirix’s market-leading cloud-based testing and monitoring service for pre-production and production environments. Continue reading Empirix Announces Major Enhancement to VoiceWatch
Fanimation Ceiling Fans Goes Live with Astute Solutions to Streamline Customer Communication
PRESS RELEASE: This month, Fanimation’s Customer Care Center went live with Astute Solutions’ customer engagement CRM, ePowerCenter. Included in the solution is the ability to capture and respond to customer requests, features designed to make case management easier for contact center agents, and robust voice of the customer (VOC) analytics. Continue reading Fanimation Ceiling Fans Goes Live with Astute Solutions to Streamline Customer Communication
NewVoiceMedia accelerates expansion in Germany with Munich office
NewVoiceMedia is continuing its rapid expansion throughout Germany with a new office in Munich. The office is located on Landsberger Street in the west-end quarter of Munich, a thriving city with a strong tech culture, ranking as Europe’s top technology hub according to the European Commission in 2014. Continue reading NewVoiceMedia accelerates expansion in Germany with Munich office
ALJ Regional Holdings, Inc. Announces Faneuil’s Acquisition Of BPO And Contact Center Operations From Vertex Business Services, LLC
PRESS RELEASE: Faneuil, Inc. (“Faneuil”), a leading national provider of multichannel customer care and other business processing solutions and a wholly owned subsidiary of ALJ Regional Holdings, Inc. (Nasdaq: ALJJ) (“ALJ”), announced today it has entered into an asset purchase agreement (the “Agreement”) to acquire the BPO and contact center operations of Vertex Business Services LLC (“Vertex”), a direct customer care provider of contact centers and back-office processes, including billing, collections and business analytics, and installing and supporting cloud-based customer care and billing technologies exclusively for the utilities industry. Continue reading ALJ Regional Holdings, Inc. Announces Faneuil’s Acquisition Of BPO And Contact Center Operations From Vertex Business Services, LLC
Outsourced customer contact centre announces second site & 400 new jobs
PRESS RELEASE: Outsourced customer contact centre, Ventrica has announced plans for extra capacity at a new site in Southend that will generate at least 400 new positions, growing its workforce to circa 800 staff in the next 2 years. The new 14,000sq. Ft. premises will be located close to its existing contact centre in the town and will be operational September 01st 2017. Continue reading Outsourced customer contact centre announces second site & 400 new jobs