All posts by Sam Heggie-Collins

Simplify360 Launches Next-Generation Social Media Contact Centre 2.0 for BPO

With rapidly changing relationships between customers and businesses, the BPO industry is having difficulties in adapting with the new ways of communicating with customers. As the manpower increases, the over-head costs increase at an exponential rate.  Continue reading Simplify360 Launches Next-Generation Social Media Contact Centre 2.0 for BPO

Convergys to Acquire Stream for $820 Million

Convergys Corporation (NYSE: CVG) and Stream Global Services, Inc., both premier providers of customer management services, today announced entry into a definitive merger agreement under which Convergys will acquire Stream for a total enterprise value of $820 million in cash, subject to certain adjustments, from funds managed by Ares Management and Providence Equity Partners, as well as from LiveIt, the BPO investment arm of Ayala Corp. Convergys also announced the transaction is expected to add approximately $0.35 in diluted earnings per share (EPS) in the first 12 months after close, excluding one-time charges, intangible amortization and integration costs.  Continue reading Convergys to Acquire Stream for $820 Million

Integration partnership helps improve customer experience for public sector organisations

Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has released details of its successful integration with Civica Contact Centre applications that is helping a growing number of organisations across the UK streamline client engagement, meet regulatory requirements and remove IT complexity.  Continue reading Integration partnership helps improve customer experience for public sector organisations

Unify enhances OpenScape contact center suite

Building on its strong history of delivering superior contact center solutions, Unify, formerly known as Siemens Enterprise Communications, today announced a number of new features and enhancements to the OpenScape Contact Center Suite, delivering improved efficiency and flexibility through expanded support for major mobile devices, tighter social media integration and improved analytics.  Continue reading Unify enhances OpenScape contact center suite