NewVoiceMedia is continuing its rapid expansion throughout Germany with a new office in Munich. The office is located on Landsberger Street in the west-end quarter of Munich, a thriving city with a strong tech culture, ranking as Europe’s top technology hub according to the European Commission in 2014. Continue reading NewVoiceMedia accelerates expansion in Germany with Munich office
All posts by Sam Heggie-Collins
ALJ Regional Holdings, Inc. Announces Faneuil’s Acquisition Of BPO And Contact Center Operations From Vertex Business Services, LLC
PRESS RELEASE: Faneuil, Inc. (“Faneuil”), a leading national provider of multichannel customer care and other business processing solutions and a wholly owned subsidiary of ALJ Regional Holdings, Inc. (Nasdaq: ALJJ) (“ALJ”), announced today it has entered into an asset purchase agreement (the “Agreement”) to acquire the BPO and contact center operations of Vertex Business Services LLC (“Vertex”), a direct customer care provider of contact centers and back-office processes, including billing, collections and business analytics, and installing and supporting cloud-based customer care and billing technologies exclusively for the utilities industry. Continue reading ALJ Regional Holdings, Inc. Announces Faneuil’s Acquisition Of BPO And Contact Center Operations From Vertex Business Services, LLC
Outsourced customer contact centre announces second site & 400 new jobs
PRESS RELEASE: Outsourced customer contact centre, Ventrica has announced plans for extra capacity at a new site in Southend that will generate at least 400 new positions, growing its workforce to circa 800 staff in the next 2 years. The new 14,000sq. Ft. premises will be located close to its existing contact centre in the town and will be operational September 01st 2017. Continue reading Outsourced customer contact centre announces second site & 400 new jobs
From omnishambles to omnichannel
IMImobile looks at how to quickly overcome your omnichannel IT challenges without ripping out and replacing a single legacy system… Continue reading From omnishambles to omnichannel
8×8 and Regus Expand Global Cloud Communications Partnership
8×8 announced that it has agreed with IWG plc (formerly Regus), the world’s largest provider of flexible workspaces, to expand the companies’ existing contract for cloud-based unified communications (UC) services to add 13 new countries and a broader range of service options for Regus customers. 8×8 currently provides UC services to Regus office centers in four countries, for use by on-site customers and employees, as well as remote workers in those regions. Continue reading 8×8 and Regus Expand Global Cloud Communications Partnership
International Insurance Provider Implementing Enterprise Workforce Optimization Software from Verint
PRESS RELEASE: Verint® announced that the operations hub of an international insurance organization is implementing Verint Enterprise Workforce Optimization™ (WFO) to provide service to several of its various global centers. The insurer selected Verint’s WFO solutions to help advance operational performance and workforce efficiency in order to execute work faster and more accurately, better meet customer expectations and reduce costs.* Continue reading International Insurance Provider Implementing Enterprise Workforce Optimization Software from Verint