All posts by Sam Heggie-Collins

Vyopta to Deliver Polycom Ready Video Customer Engagement Solutions

Vyopta Incorporated, the cloud video applications company announced that it has teamed with Polycom, Inc. to deliver next-generation video customer engagement solutions for Polycom environments. Vyopta will integrate Polycom video technology into customer business processes and operations, enabling organizations to deliver new levels of customer, vendor and patient engagement via video. Vyopta has redefined customer engagement with guided web-based video interactions for on-demand and scheduled access to subject matter specialists. Continue reading Vyopta to Deliver Polycom Ready Video Customer Engagement Solutions

3CLogic Strengthens Footprint with Additional Funding and Expanded Management Team

3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions announced it has closed a $4.2 million series B round of funding. Led by Blu Venture Investors, the investment will support the company’s rapid growth to further expand its call center software-as-a-service (SaaS) business offerings. In addition, as part of its commitment to advance service delivery and ensure customer-centric operations, 3CLogic has appointed Robert Killory as Chief Customer Officer (CCO). Continue reading 3CLogic Strengthens Footprint with Additional Funding and Expanded Management Team