All posts by Sam Heggie-Collins

Teleperformance Named a Leader in Gartner Magic Quadrant for Fourth Consecutive Year

Teleperformance, the global leader in outsourced multichannel customer experience management announced, for the fourth consecutive year, it has been recognized as a Leader by Gartner in the Magic Quadrant for Customer Management (CM) Contact Center BPO. Continue reading Teleperformance Named a Leader in Gartner Magic Quadrant for Fourth Consecutive Year

Mitel acquires contact centre Call Recording supplier OAISYS

Mitel® announced the acquisition of contact centre supplier OAISYS, a leading developer of integrated call recording and quality management solutions. Consistent with Mitel’s strategy to rapidly expand the company’s presence in the contact center space, the acquisition of OAISYS further strengthens Mitel’s position in this growing market. Financial terms of the transaction were not disclosed. Continue reading Mitel acquires contact centre Call Recording supplier OAISYS

Enghouse Systems Acquires IT Sonix AG

Enghouse Systems Limited announced that it has acquired IT Sonix AG for a purchase price of approximately €7.0 million subject to certain price adjustments. Based in Leipzig, Germany, IT Sonix is a software provider specializing in outbound contact centre solutions with a particular focus on tele-marketing. ELSBETH, IT Sonix’s flagship solution, is a fully featured, general purpose, outbound suite combining a powerful predictive dialer, campaign management, call scripting, real-time speech analytics and agent coaching capabilities. Continue reading Enghouse Systems Acquires IT Sonix AG

Bright Pattern and thinkingVoice Deploy Cloud-based Lead Enhancement Engine for TCPA Compliance

Bright Pattern, the only provider of next generation cloud based contact centre software, and thinkingVoice have announced the deployment of an integrated, cloud-based, solution that implements a new model for real-time lead qualification and regulatory compliance. Continue reading Bright Pattern and thinkingVoice Deploy Cloud-based Lead Enhancement Engine for TCPA Compliance