PRESS RELEASE: Natterbox, a leading provider of global voice cloud services, today announced the appointment of Tim Beeson as EMEA Sales Director, responsible for sales growth across Europe and the Middle East and for driving the company’s EMEA enterprise strategy. Continue reading Natterbox announces promotion of sales director to drive EMEA enterprise growth
All posts by Sam Heggie-Collins
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Genesys®, the global leader in omnichannel customer experience and contact center solutions, announced today that PureCloud by Genesys has achieved PCI DSS Service Provider Level 2 certification, the highest standard of consumer credit card security standards. Continue reading PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Serenova Strengthens Leadership Team with New Vice President of Product Management
Serenova, a leading contact center-as-a-service (CCaaS) provider, has hired Matt Despain in the role of Vice President of Product Management, overseeing the company’s CCaaS product lines with a specific focus on its latest product, CxEngage, and setting the product vision and direction for the company. Continue reading Serenova Strengthens Leadership Team with New Vice President of Product Management
IBM Study: Digital Disappointment – The Customer Experience Disconnect Between Companies and Consumers
PRESS RELEASE: Companies across all industries and sectors have launched digital initiatives aimed at improving customer experience (CX), but, according to a new study by IBM, not all consumers are digital enthusiasts. Companies that launch new digital points of engagement and simply expect customers to flock to them are putting their investment at risk. Continue reading IBM Study: Digital Disappointment – The Customer Experience Disconnect Between Companies and Consumers
CGI selected by European data services provider Bisnode as “one-stop” provider of technology management services in Sweden
PRESS RELEASE: CGI has signed a new agreement with Bisnode, a leading European provider of business data and data analytic services, to assume responsibility for managing the company’s technology services in Sweden. By outsourcing these services to CGI, Bisnode will gain advanced digital expertise to improve efficiencies, enhance security, and drive the launch of new digital customer services. Continue reading CGI selected by European data services provider Bisnode as “one-stop” provider of technology management services in Sweden
Aspect Software launches Aspect Via in Europe
Aspect Software is celebrating the European launch of its 100 per cent cloud-based Customer Engagement Centre (CEC) platform, Aspect Via, this month. Available to all verticals in the UK and Europe, Aspect Via’s launch marks the company’s aggressive global expansion plans.. Continue reading Aspect Software launches Aspect Via in Europe