PRESS RELEASE: TeleTech welcomes Kyle Priest as the Company’s new Chief Strategy and Marketing Officer. In this senior leadership role, Mr. Priest will be responsible for strategy, offer management, demand generation, sales enablement and corporate marketing. He will be part of the Company’s Executive Committee. Continue reading TeleTech Welcomes Kyle Priest as New Chief Strategy and Marketing Officer
All posts by Sam Heggie-Collins
UK leads Europe in IoT-Enabled Customer Experience Readiness
PRESS RELEASE: Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has released the “Redesigning the Customer Experience Around the Internet of Things” report. The study, commissioned by Genesys in partnership with Frost & Sullivan, reveals that the UK outranks Germany, France, Spain and Italy in its IoT-enabled customer experience maturity. Continue reading UK leads Europe in IoT-Enabled Customer Experience Readiness
DXC Technology Launches to Lead Digital Transformations
PRESS RELEASE: DXC Technology, a new organization created by the merger of CSC with the Enterprise Services business of Hewlett Packard Enterprise (HPE), publicly debuted today as the world’s leading independent, end-to-end IT services company. The new company today began trading on the New York Stock Exchange under the trading symbol “DXC.” Continue reading DXC Technology Launches to Lead Digital Transformations
Increase in cloud adoption providing improved customer experience, flexibility and cost savings
PRESS RELEASE: Organisations are striving to offer a customer experience that has the flexibility to respond quickly to changing customer demands while controlling costs and remaining competitive. As cloud adoption rates continue to grow, Aspect Software believes continued cloud adoption in contact centre environments is critical, as businesses cannot afford to be left behind in the face of increased customer expectations for seamless and frictionless engagement with brands. Continue reading Increase in cloud adoption providing improved customer experience, flexibility and cost savings
Content Guru Storms Ahead with European Award Triumph
PRESS RELEASE: On Thursday 30th March, Content Guru claimed its second major award in 2017 with victory in the ‘Vertical Market Solution of the Year’ category at the IT Europa European IT & Software Excellence Awards. Continue reading Content Guru Storms Ahead with European Award Triumph
Visualize, Drive and Optimize Customer Experiences with Teradata’s Customer Journey Solution
PRESS RELEASE: Teradata announced several enhancements to the Teradata Customer Journey solution that will give marketers easier access to analytics, dynamic visualizations, machine learning and predictive simulations. Most companies struggle to understand their customers’ journeys, much less actively manage them. Continue reading Visualize, Drive and Optimize Customer Experiences with Teradata’s Customer Journey Solution