PRESS RELEASE: Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that Viber, a leading messaging and calling app that lets everyone in the world connect freely and securely, has chosen the Dialogic® ControlSwitch™ and BorderNet™ platforms as the interconnection call control platform for its calls to the PSTN and mobile networks from the internet. Continue reading Viber chooses Dialogic’s Cloud-Based SoftSwitch and SBC for its Voice Core Infrastructure
All posts by Sam Heggie-Collins
NewVoiceMedia wins three 2017 Stevie Awards for Sales & Customer Service
NewVoiceMedia has scooped three Stevie Awards. The company claimed bronze in the ‘Contact Center Solution – New Version’, ‘Sales Automation Solution – New Version’ and ‘Sales or Customer Service Solutions Technology Partner of the Year’ categories of the 11th annual Stevie Awards for Sales & Customer Service. Continue reading NewVoiceMedia wins three 2017 Stevie Awards for Sales & Customer Service
Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has completed the acquisition of privately held Silver Lining Solutions Ltd., a provider of industry-leading employee performance optimisation software and Genesys OEM partner. Continue reading Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering
NetFortris Acquires Fonality, Creates Next Generation Cloud Service Provider
PRESS RELEASE: NetFortris, Inc., a leader in secure cloud-based communication solutions announced the acquisition of Fonality, Inc., an innovator in software defined unified communications as a service solutions. The combination of the two companies will meet the growing needs of a converging IT and communications market by providing customers with security, network management and a state of the art UCaaS solution in one bundle. Continue reading NetFortris Acquires Fonality, Creates Next Generation Cloud Service Provider
Fuze Announces General Availability of Fuze Connect
PRESS RELEASE: Fuze announced the general availability of Fuze Connect, a full-service technology integration solution that ties together existing line of business applications with the Fuze unified communications (UC) platform. Built for the way people work, Fuze Connect combines critical customer data with its business communications software to empower customers with real-time data about a caller before answering the phone. Continue reading Fuze Announces General Availability of Fuze Connect
Yello selects Thunderhead to power customer engagement
PRESS RELEASE: Thunderhead, a leader in enterprise technology for customer engagement announces that Yello, the innovative German energy company, has selected the ONE Engagement Hub to implement an omni-channel customer engagement strategy. Yello is a household brand with around 1 million customers. Continue reading Yello selects Thunderhead to power customer engagement