All posts by Sam Heggie-Collins

Awards

Midland Heart receives Housing Innovation award

PRESS RELEASE: Midland Heart has won the ‘Most Innovative Housing IT System’ category at this year’s Housing Innovation awards for its proactive solution to address the impact of Universal Credit by introducing a new phone dialler system. Working in partnership with Rostrvm for Housing, developed an outbound dialling system which increases contact with customers by phone and text message. Continue reading Midland Heart receives Housing Innovation award →

Technology

Westcon-Comstor Reports Accelerated Growth in Enghouse Interactive Contact Centre Revenues

PRESS RELEASE: Westcon-Comstor, has announced that sales revenues from its UCC Solutions Practice when partnering with Enghouse Interactive did increase by nearly 300% in 2016, when compared to the previous year. The dramatic growth was driven by the success in selling Microsoft Skype for Business applications into the contact centre space. Continue reading Westcon-Comstor Reports Accelerated Growth in Enghouse Interactive Contact Centre Revenues →

Outsourcing

Swedish insurer Alecta chooses CGI to modernize its IT environment

PRESS RELEASE: CGI has signed a new comprehensive outsourcing agreement with Swedish insurer Alecta to modernize its IT environment, including its infrastructure services. CGI will deliver new technology, including a cloud-based self-service portal, increased automation, and improved service-level agreement (SLA) management. The estimated value of the five-year agreement, which includes an option to renew for two years, is 315 million Swedish crowns (approx. CAD $50 million). Continue reading Swedish insurer Alecta chooses CGI to modernize its IT environment →

Blog

Agent empowerment – does it really matter? asks Intelecom

BLOG: Three Steps to letting go gracefully from Colin Hay of Intelecom… There was a time when leadership styles centred entirely on principles of ‘command and control’ where staff were there to do as they were told without asking too many questions. Thankfully, management philosophy has moved on. In practice, however, letting go and giving team members the freedom to do their jobs is still a difficult thing for many managers to achieve. Continue reading Agent empowerment – does it really matter? asks Intelecom →

Technology

BroadSoft Offers Avaya Customers Smooth Migration From Premise To Cloud Unified Communications, Contact Center

BroadSoft, a global unified communication software as a service (UCaaS) leader announced migration plan for Avaya customers to rapidly and simply migrate to business cloud services with BroadSoft Business. BroadSoft, through service provider partners, providers a fully integrated portfolio of enterprise-ready cloud PBX, unified communications (UC), contact center and team collaboration applications. Continue reading BroadSoft Offers Avaya Customers Smooth Migration From Premise To Cloud Unified Communications, Contact Center →