IPI, the Contact Centre specialist and solutions provider, announced that Pauseable, IPI’s automated pause-and-resume compliance technology, is now available on NICE CXone, the CCaaS AI platform from NICE. Continue reading IPI Pauseable now available on NICE CXone
All posts by Sam Heggie-Collins
Bambuser acquires the tech solution HERO from Klarna
Bambuser, the leading video commerce platform, is entering a partnership with Klarna, the AI powered global payments network and shopping assistant. As a part of this, Bambuser is acquiring Klarna’s virtual shopping solution, originally established by HERO. Continue reading Bambuser acquires the tech solution HERO from Klarna
Scorebuddy and Moveo.AI Partner to Add AI Virtual Agents to Contact Centres
Scorebuddy, the market-leading contact centre quality assurance (QA) platform, announced a strategic partnership with Moveo.AI, a groundbreaking provider of next-gen conversational AI interfaces. This collaboration will enable contact centres to automate significant elements of their customer service. Continue reading Scorebuddy and Moveo.AI Partner to Add AI Virtual Agents to Contact Centres
Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centres more performance data and insights to streamline and enhance the user experience. Continue reading Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio has announced general availability of its new generative artificial intelligence (GenAI)-powered Interaction Summary feature. Continue reading Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Sytel Automates the Contact Centre
Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact centre, the need for supervisor intervention will be reduced by 90%+. Continue reading Sytel Automates the Contact Centre