All posts by Sam Heggie-Collins

InMoment Picks Up Hat-Trick of Client Award Nominations for CX Innovation

The UK Customer Experience (CX) Awards announced that three of InMoment’s clients have been selected as finalists in this year’s annual awards. As one of the industry’s most prestigious CX events, the awards recognise inspiring organisations that are delivering outstanding experiences. InMoment is an established leader in customer experience intelligence. Continue reading InMoment Picks Up Hat-Trick of Client Award Nominations for CX Innovation

BT Consumer creates more than 1,000 permanent jobs to help provide UK’s best customer service

BT is creating more than 1,000 permanent UK customer service jobs as part of the company’s strategy to provide the best customer service in the UK, and commitment to answer 100% of customer calls in UK & Ireland call centres by 2020. Continue reading BT Consumer creates more than 1,000 permanent jobs to help provide UK’s best customer service

Outsourced contact centre Ventrica expands its second site to meet growing demand for its services

Outsourced customer contact centre Ventrica is preparing for its busiest peak season yet in the run up to Christmas 2018. After recently winning two new contracts including a well-known luxury brand, the company will increase its workforce from 450 to 650 by the end of September, to provide customer service management across a wide range of channels from phone and web chat to social media. Continue reading Outsourced contact centre Ventrica expands its second site to meet growing demand for its services

Conduit Global Launches CX100™ Cloud Contact Centre Suite

Conduit Global, a pioneer in cloud CCaaS solutions and BPO with more than 25 years’ experience in planning, deploying and managing cloud contact centres announced its flagship platform, the CX100™ Cloud Contact Center Suite. The CX100 Cloud Contact Center Suite is an innovative, highly-resilient and elastic cloud solution, available globally, enabling digital transformation with unmatched agility and taking customer experience to the next level. Continue reading Conduit Global Launches CX100™ Cloud Contact Centre Suite