All posts by Sam Heggie-Collins

AGC Networks Partners With RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions

AGC Networks, a global technology solutions integrator, and RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, have partnered to bring cloud communications solutions to enterprises around the world. Continue reading AGC Networks Partners With RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions

Live Oak Bank Selects 8×8 to Provide an Unprecedented Banking Experience for Small Business Owners Nationwide

8×8, a leading communications provider of cloud voice, video, collaboration and contact centre solutions for over a million users worldwide, announced that Live Oak Bank, one of the nation’s top originators of small business loans, has chosen 8×8 to provide a smarter, more reliable communications experience for its employees and customers. Continue reading Live Oak Bank Selects 8×8 to Provide an Unprecedented Banking Experience for Small Business Owners Nationwide

Sangoma Reaffirms Open Source Communications Commitment and Leadership at AstriCon

Sangoma Technologies Corporation, a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions and the world’s largest provider of open source communications solutions, at the annual AstriCon users and developers conference, announced Asterisk 16 and FreePBX 15, the next major releases of the world’s two most popular open source communications projects. Continue reading Sangoma Reaffirms Open Source Communications Commitment and Leadership at AstriCon

Consumers: Chatbots still too dumb to get the job done

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most agree chatbots can be fast and convenient in certain situations, consumers cite a lack of intelligence as their top complaint against automated bots, and 65 percent still prefer a human agent on the other end of the chat. Continue reading Consumers: Chatbots still too dumb to get the job done

Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award

Noble Systems Corporation, a global leader in omnichannel contact centre technologies, is excited to announce that its Noble® Gamification solution has received TMC’s “2018 CUSTOMER Contact Center Technology Award”. The award is presented by CUSTOMER magazine. Continue reading Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award

Speakeasy AI Announces Enhanced Next Generation Reporting with SE Analytics 2.0

Speakeasy AI announced the release and general availability of version 2.0 of its industry leading voice AI reporting system. This latest release works seamlessly with Amplify™ customer journey reporting and the Speakeasy AI administrative console to help enterprises access voice intent insights across the breadth of voice customer journeys and engagements, while enabling the quickest update cycle in voice automation history. Continue reading Speakeasy AI Announces Enhanced Next Generation Reporting with SE Analytics 2.0

Leading Y Combinator AI Scaleup Unbabel Announces San Francisco Launch and Key Global Hires

Unbabel, the enterprise SaaS company that combines state of the art Artificial Intelligence (AI) with a global crowd of humans to break down business communication barriers, has officially opened its doors in San Francisco following on from a $23m investment in Series B funding earlier this year. Continue reading Leading Y Combinator AI Scaleup Unbabel Announces San Francisco Launch and Key Global Hires

IMImobile announces npower as first Apple Business Chat client in the UK

Global cloud communications software and solutions provider IMImobile PLC, announced that one of the largest energy providers in the UK, npower, is its first client on Apple Business Chat. npower will be utilising Apple Business Chat to improve its customer experience for customers looking to switch to a smart meter. Continue reading IMImobile announces npower as first Apple Business Chat client in the UK