All posts by Sam Heggie-Collins

U.S. Football’s Biggest Game Once Again Powered by Avaya’s Unified Communications

Trusted for the eighth-consecutive year to power the communications of the biggest event in U.S. football, Avaya Holdings Corp and partner WBL Services have once again teamed up in Minneapolis, MN to deliver reliable, secure Unified Communications between players, coaches, league officials and media – both on and off the field. Continue reading U.S. Football’s Biggest Game Once Again Powered by Avaya’s Unified Communications

Plum Voice Enables Automated, PCI-Compliant Payments Over the Phone with Stripe

Plum Voice announced a new integration with Stripe, a technology company that builds economic infrastructure for the internet. Plum Voice customers can now seamlessly add a voice channel to their payment portfolio, giving their own customers the freedom to make payments anytime, from anywhere. Continue reading Plum Voice Enables Automated, PCI-Compliant Payments Over the Phone with Stripe

Sutherland Becomes Managed Service Provider to Bring Process Transformation and Enhanced Customer Experiences onto the Google Cloud Platform

Sutherland is bringing their human-centric, end-to-end process transformation expertise to Google Cloud Platform (GCP) customers as a partner in the i Managed Service Provider (MSP) ecosystem for GCP. Continue reading Sutherland Becomes Managed Service Provider to Bring Process Transformation and Enhanced Customer Experiences onto the Google Cloud Platform

Raising the status of outbound dialling in contact centres – a two-point plan, from Puzzel

Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The trick is to embed it firmly into agent culture and the customer journey – Christian Thorsrud at Puzzel explores the options… Continue reading Raising the status of outbound dialling in contact centres – a two-point plan, from Puzzel

Conduent Report: Nearly Two-Thirds of Communications and Media Customers Loyal but Can Brands Keep Them?

Nearly two-thirds of consumers are loyal to their communications (63 per cent) and media (66 per cent) providers, having stayed with them for more than three years, despite signs this could change quickly if brands don’t adapt to customer experience demands. This news comes from the final two reports from The State of Customer Experience 2017 survey via Conduent Incorporated. Continue reading Conduent Report: Nearly Two-Thirds of Communications and Media Customers Loyal but Can Brands Keep Them?