All posts by Sam Heggie-Collins

“De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data breaches

Following reports* of a significant data breach by Dixons Carphone’s, which has involved 5.9 million payment cards and 1.2 million personal data records, PCI Pal encourages businesses to step-up protection and use de-scoping payment security technologies to halt hackers in their bid to access sensitive payment data. Continue reading “De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data breaches

Gartner Survey Finds Employee Engagement a Top Concern Affecting Customer Experience

Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86 percent of CX executives in a Gartner, Inc. survey ranking it as having an equal or greater impact than other factors such as project management and data skills. Continue reading Gartner Survey Finds Employee Engagement a Top Concern Affecting Customer Experience

Kustomer Secures $26 Million in Series B Funding to Modernize Customer Experience

Kustomer, the modern CRM platform for customer experience, service, and support, announced it has raised $26 million in a Series B financing round, bringing its total funding to $38.5 million. Redpoint Ventures led the round with participation from Series A investors Canaan Partners, Boldstart Ventures, and Social Leverage. Cisco Investments also joined as a new strategic investor. Continue reading Kustomer Secures $26 Million in Series B Funding to Modernize Customer Experience