All posts by Sam Heggie-Collins

LogMeIn’s Jive Recognized with a Second 2018 Award from INTERNET TELEPHONY Magazine for Unified Communications Excellence

LogMeIn announced that TMC, a global, integrated media company, has named the Jive Unified Communications Platform as a recipient of the 2018 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY magazine. This is the second award TMC has given Jive in recent months as the product was also recognized as a 2018 Internet Telephony Hosted VoIP Excellence Award winner. Continue reading LogMeIn’s Jive Recognized with a Second 2018 Award from INTERNET TELEPHONY Magazine for Unified Communications Excellence

The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations

Zendesk released The Zendesk Customer Experience Trends Report 2019 showing that companies of all sizes across industries and geographies lack the capabilities needed to keep up with ever increasing customer expectations. The report is based on global survey results, focus groups, and the Zendesk Benchmark, an index of product usage data from 45,000 companies using Zendesk. Continue reading The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations

Quest Software Selects Coveo to Transform Customer Experience with AI

Coveo, a market leader in AI-powered business solutions, announced that Quest Software, a global systems management, data protection and security software provider, has chosen Coveo to transform its online customer experience with an enterprise-wide implementation of the company’s AI-powered search and recommendations technology. Continue reading Quest Software Selects Coveo to Transform Customer Experience with AI

Philadelphia Phillies Select Mitel for High Performance Communications and Collaboration Lineup

One of baseball’s most historic teams, the Philadelphia Phillies, chose Mitel® to power communications and collaboration across its entire organization and mobile workforce, keeping staff connected, productive and delivering an exceptional fan experience. Continue reading Philadelphia Phillies Select Mitel for High Performance Communications and Collaboration Lineup

Servion Global Solutions Appoints Laurent Philonenko as New Chief Executive Officer

Servion Global Solutions, a leading specialist in Customer Experience Management (CEM) – backed by Everstone Capital and Solmark – announced today the appointment of Laurent Philonenko as its new CEO and board member. Based out of San Francisco, Laurent will lead the company through its transformative phase amidst the rapidly changing business landscape. Continue reading Servion Global Solutions Appoints Laurent Philonenko as New Chief Executive Officer

Bertelsmann and Saham merge CRM outsourcing businesses to launch new firm and plan significant tech investment