Waterfield Tech, a leading global customer engagement solutions provider, announced its new suite of generative AI solutions. This innovative offering enables contact centre leaders to build on the promise of AI in their organizations with low risk and affordable cost to improve the customer experience. Continue reading Waterfield Tech Introduces New Suite of Generative AI Solutions to Accelerate the AI-First Contact Centre
All posts by Sam Heggie-Collins
Accenture Completes Acquisition of CX Analytics Company GemSeek
Accenture has completed its acquisition of GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, analytics and AI-powered predictive models. Continue reading Accenture Completes Acquisition of CX Analytics Company GemSeek
NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
NICE announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report. For a complimentary copy of the report, click here. Continue reading NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
Medallia named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms report
Medallia, the global leader in customer and employee experience, announced that it has been named a Leader for the third consecutive year in the Gartner Magic Quadrant™ for Voice of the Customer (VoC). Medallia was named a leader for its Ability to Execute’ and Completeness of Vision. Continue reading Medallia named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms report
MCI Acquires Market Force Information
MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading CX company specializing in solutions to enhance customer experience for businesses through a variety of digital and onsite CX services such as customer feedback surveys, mystery shopping, operational audits, and competitive benchmarking to help businesses understand their customers’ needs and preferences better. Continue reading MCI Acquires Market Force Information
Journey.ai and Zoom Announce Partnership to Revolutionize Contact Center Security and Customer Experience
Journey.ai, a pioneering cybersecurity software company, and Zoom, an AI-powered, open collaboration and customer experience platform, are excited to announce a partnership aimed at transforming security and customer experience in contact centres. Continue reading Journey.ai and Zoom Announce Partnership to Revolutionize Contact Center Security and Customer Experience