Damart, a leading European fashion brand, has revamped its customer experience, so that even the most traditional order methods – such as those using the postal service – are digitally integrated, using technology from Avaya. Continue reading Damart Bridges Analogue-Digital Divide with Avaya
All posts by Sam Heggie-Collins
Moneypenny creates dedicated legal Live Chat team to meet demand
As the world’s leading provider of outsourced communications, Moneypenny has created a dedicated legal live chat team. The team has been created in order to meet rising demand for live chat among the UK’s legal profession. Continue reading Moneypenny creates dedicated legal Live Chat team to meet demand
Poly Builds on its 50-year Heritage of Contact Centre Solutions Designed to Enhance Customer Satisfaction
Plantronics, Inc. (“Poly” – formerly Plantronics and Polycom), a global communications company that powers meaningful human connection and collaboration, today announced the introduction of the EncorePro 300 headset and MDA 500QD Series audio processor. Continue reading Poly Builds on its 50-year Heritage of Contact Centre Solutions Designed to Enhance Customer Satisfaction
Best Western Hotels and Resorts Go All-In on AWS
Amazon Web Services (AWS), an Amazon.com company, announced that Best Western Hotels & Resorts is moving its infrastructure to AWS – going all-in the world’s leading cloud – to automate processes and quickly develop new and more personalised experiences for travellers visiting its more than 4,700 properties around the world. Continue reading Best Western Hotels and Resorts Go All-In on AWS
The Coffee Club Takes Action on Customer Experience through Partnership with InMoment
The Coffee Club has partnered with InMoment, the leading provider of experience intelligence (XI), to provide a more comprehensive understanding of the customer experience, leading to promising results, including a 20-point increase in its Net Promoter Score (NPS®). Continue reading The Coffee Club Takes Action on Customer Experience through Partnership with InMoment
PCI Pal Selected for Membership in Avaya’s DevConnect Program
PCI Pal, the secure payments provider for contact centres announced it has been selected by Avaya for membership as a Technology Partner in the Avaya DevConnect program. Continue reading PCI Pal Selected for Membership in Avaya’s DevConnect Program