All posts by Sam Heggie-Collins

Azzurri launches new Managed Mobility Service

azzurri logoPRESS RELEASE: Azzurri Communications, the UK’s leading independent provider of managed communication services, has today announced the launch of ICON Mobilise, the latest in a series of ICON Cloud and Managed Service products launching in 2014. ICON Mobilise is a new managed service that enables organisations to secure, manage and maximise the value of their mobile devices across complex, multi-device and OS mobile estates. Continue reading Azzurri launches new Managed Mobility Service

Customer Engagement specialists Rapide announce re-brand to Rant & Rave

PRESS RELEASE: Award winning customer engagement solutions company, Rapide, today announced their official re-brand to Rant & Rave.
The company has been a market-leading provider of customer engagement technology for nearly 15 years. The move sees the company take the name of their existing real-time feedback product, Rant & Rave, and give it a new prominence as their overall brand identity. Continue reading Customer Engagement specialists Rapide announce re-brand to Rant & Rave

MuleSoft Gives Panviva Unprecedented Connectivity to Cloud and On-premises Applications

PRESS RELEASE: MuleSoft, the company that makes it easy to connect applications, data and devices, today announced that Panviva, the world’s leading Business Process Guidance vendor, is embedding MuleSoft’s Anypoint™ Platform at the core of its software solution SupportPoint. Continue reading MuleSoft Gives Panviva Unprecedented Connectivity to Cloud and On-premises Applications

Heavyweights in Business – expanding eSellerPro Team to drive customer experience, product innovation and marketplace expansion

PRESS RELEASE: eSellerPro, a leading eCommerce platform provider – whose customers include Superdry, Homebase, BMW and DABS – today announces that John Powell, Dan Burnham and Jonathan Tait have joined the eSellerPro management team. Continue reading Heavyweights in Business – expanding eSellerPro Team to drive customer experience, product innovation and marketplace expansion

ENGAGEcx™ Spring ’14 Release Delivers True Omni-Channel Customer Engagement to Organizations of All Sizes

PRESS RELEASE: CX Technologies™, provider of ENGAGEcx, the industry-leading omni-channel customer engagement platform, today announced ENGAGEcx Spring ’14 Release. This latest release of ENGAGEcx introduces robust performance analytics to the only customer experience platform that is built from the ground up to deliver fully integrated, uniquely personalized customer journeys. Continue reading ENGAGEcx™ Spring ’14 Release Delivers True Omni-Channel Customer Engagement to Organizations of All Sizes

Increasing customer retention through the voice channel

tripudio-global-telecoms-solutionsBLOG: So you’ve created a perfect website to advertise your products and a have great in house team driving the brand forward, but what happens when your customer needs to contact you? In an ever evolving marketplace, the traditional voice channel is still by far the most prevailing mechanism of contact. Around 63% of UK consumers prefer to pick up the phone when in need of customer support. Being able to process these queries competently is essential to customer satisfaction and ultimately customer retention. Continue reading Increasing customer retention through the voice channel

Dunstan Thomas rolls out Imago Self Direct for D2C platforms targeting burgeoning pre and at-retirement market

PRESS RELEASE: Dunstan Thomas, the retirement market’s IT solutions provider, today rolled out a new suite of online tools aimed at the Direct to Consumer (D2C) platform market called Imago Self Direct. This toolset, which is built on top of its mature and robust Imago Front Office platform, was built following extensive consumer research which Dunstan Thomas commissioned the Lancaster University School of Management to carry out over last summer. Continue reading Dunstan Thomas rolls out Imago Self Direct for D2C platforms targeting burgeoning pre and at-retirement market

Zendesk Acquires Live Chat Leader Zopim

PRESS RELEASE: Zendesk, Inc. announced today that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform. The acquisition will provide customers of both companies with new options for purchasing and using Zendesk and Zopim together. Continue reading Zendesk Acquires Live Chat Leader Zopim