eGain, the leading provider of cloud-based customer engagement solutions announced that a global telecom services provider has implemented eGain to drive sales, cost savings, and higher Net Promoter Score (NPS) in its African subsidiary. eGain’s digital engagement solution will help the company deliver fast and accurate self-service, tied up with intelligent offers, to customers in Africa—anywhere, any time, and on any device. Continue reading eGain powers proactive customer engagement in African subsidiary of global telecom operator
All posts by Sam Heggie-Collins
Belfast City Airport upgrades reliability with Unified Cloud Communications from 8×8 Solutions
8×8, Inc., a provider of cloud-based unified communications and collaboration solutions, today announced that George Best Belfast City Airport, a regional airport serving a range of destinations throughout the UK and Ireland and Northern Ireland’s sole link with London Heathrow, has replaced its traditional phone system with business VoIP and cloud-based unified communications services from 8×8 Solutions. 8×8 Solutions, formerly Voicenet Solutions, is the UK/European arm of 8×8, Inc. Continue reading Belfast City Airport upgrades reliability with Unified Cloud Communications from 8×8 Solutions
Unitec Students to Benefit from Concentrix Partnership
Unitec Institute of Technology is delighted to welcome Concentrix, a Fortune 500 company, into the Delivery Centre on their Mt Albert Campus. Concentrix, one of the world’s foremost customer engagement services companies, has recently come together with IBM to become a top 10 provider of customer engagement, technology and process innovation. The new partnership will have huge benefits for Unitec students and the broader New Zealand business community. Continue reading Unitec Students to Benefit from Concentrix Partnership
STARTEK Speeds Client Activations by Moving to AT&T Cloud
STARTEK, a leader in business process outsourcing, is using AT&T* cloud services to create a highly-secure suite of ‘industry leading’ cloud solutions that will speed STARTEK’s ability to provide services to new and existing customers. Continue reading STARTEK Speeds Client Activations by Moving to AT&T Cloud
Sitel Work@Home Solutions™ to Support Premier Apparel Retailer
Sitel, a leading global customer care provider, today announced a significant new contract with a premier clothing and accessories retailer. The client, a household name in apparel with more than 850 stores worldwide, will utilize Sitel Work@Home Solutions™ to provide outstanding customer experiences. Sitel will support the retailer with 150 new Sitel Work@Home Solutions™ team members, with the potential of growing significantly to support the holiday season ramp. Continue reading Sitel Work@Home Solutions™ to Support Premier Apparel Retailer
Company Culture is Holding Back the Connected Business, not Technology
Three-quarters (75%) of UK organisations see company culture and organisational structure as the biggest inhibitors to connecting their business and customers, a survey from Enghouse Interactive has revealed. Continue reading Company Culture is Holding Back the Connected Business, not Technology
Unify Unveils Industry’s First Global New Way to Work Index
Unify, formerly Siemens Enterprise Communications, today released the industry’s first New Way to Work (#NW2W) research series with data from global business executives from more than 25 countries. The Unify New Way to Work Index was announced during CEO Dean Douglas’ keynote at the CeBIT Global Conference, where he detailed the imperative for business leaders to prioritize creating new strategies for communications and collaboration systems and IT infrastructure. Douglas has declared 2014 as the year the New Way to Work will be prioritized for investments by C-level executives and is investing in Unify research, technology and partnerships to lead the industry in solutions to support this transformation. The announcement was made at CeBIT, the world’s largest international ICT trade fair, held at Hannover, Germany March 10-14. Continue reading Unify Unveils Industry’s First Global New Way to Work Index
Growing Consumer Products Company selects inContact to drive service excellence
inContact, the leading provider of cloud contact center software and contact center agent optimization tools announced that a growing consumer products company has selected inContact to help increase agent productivity and improve customer service delivery across two contact center locations with more than 100 agents, including both on site and at-home agents. Continue reading Growing Consumer Products Company selects inContact to drive service excellence
Latest Version of VPI EMPOWER Suite Rated ‘Avaya Compliant’
VPI (Voice Print International), a leading provider of contact center performance analytics and compliance recording solutions, today announced that its VPI Empower Suite is compliant with key communications solutions from Avaya, a global provider of business collaboration and communication software and services. Continue reading Latest Version of VPI EMPOWER Suite Rated ‘Avaya Compliant’
eg solutions partners with Curium Solutions Ltd
eg solutions, a leading global back office optimisation software company, has signed a strategic partnership with Curium, a Birmingham-based operations and change management consultancy. Through this partnership, eg solutions hopes to increase implementation options for its clients. As part of the new relationship, Curium’s experienced operations and change management consultants will implement eg’s software as part of their own projects as well as provide additional or alternative resources and expertise for eg’s implementations. Continue reading eg solutions partners with Curium Solutions Ltd