PCI Pal, the secure payments provider for contact centres announced it has been selected by Avaya for membership as a Technology Partner in the Avaya DevConnect program. Continue reading PCI Pal Selected for Membership in Avaya’s DevConnect Program
All posts by Sam Heggie-Collins
Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience
NICE inContact announced findings from its global research study exploring the impact of Millennials and Generation Z on digital-first omnichannel customer experiences. Continue reading Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience
Noetica Grows by 25% in One-Year as the Contact Centre Software Company Expands Customer Base Across UK, Africa and North America
Noetica – A British company, developing software products for the global contact centre market announced that new customer acquisitions in the UK, Africa and North America has resulted in the company increasing revenues by 25% in the past 12 months. The company has recorded year-on-year growth since its management buyout in 2010 and in 2019 the single biggest trading year to date since Noetica was founded in 1997. Continue reading Noetica Grows by 25% in One-Year as the Contact Centre Software Company Expands Customer Base Across UK, Africa and North America
Sytel Enables Growth of Kelly Services, Russia, with Hosted Solution
Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly’s growth plans in Russia. Kelly’s contact centre model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud. Continue reading Sytel Enables Growth of Kelly Services, Russia, with Hosted Solution
Altigen and Atlantis Announce New Strategic Partnership
Altigen Communications, a Silicon Valley-based Microsoft ISV and Cloud Solutions provider announced that it has selected Atlantis Telecom as its strategic partner for Omni-Channel Cloud Contact Center. Continue reading Altigen and Atlantis Announce New Strategic Partnership
Xarios and Audian Develop Strategic Partnership to Bring Real-Time Call Analytics to the VoIP Market
Audian, a software company redefining the telecom industry, and Xarios Technologies, a developer of advanced telephony applications, have created a strategic partnership to bring the next generation of call analytics and business insights to VoIP telecom systems. Continue reading Xarios and Audian Develop Strategic Partnership to Bring Real-Time Call Analytics to the VoIP Market