All posts by Sam Heggie-Collins

PCI Pal urges businesses to remove ‘tick box’ mentality to ensure year-round PCI DSS compliance

With just 36.7% of organisations actively maintaining PCI DSS programmes in 2018, PCI Pal®, the secure payments provider to contact centres, is urging security and compliance bosses to embrace modern cloud strategies, combined with rigorous updates and testing to make year-round PCI compliance an easier task to bear. Continue reading PCI Pal urges businesses to remove ‘tick box’ mentality to ensure year-round PCI DSS compliance

YMCA of the USA Displaces Aging On-premises System With Talkdesk Enterprise Cloud Contact Center

Talkdesk®, the cloud contact centre for innovative enterprises announced YMCA of the USA selected Talkdesk as its contact centre solution and completed implementation in April 2019. Facing high upgrade costs to modernize its aging on-premises system, YMCA of the USA instead chose the flexibility and scalability of Talkdesk Enterprise Cloud Contact Center. Continue reading YMCA of the USA Displaces Aging On-premises System With Talkdesk Enterprise Cloud Contact Center

Avaya Names Anthony Bartolo as Executive Vice President and Chief Product Officer

Avaya announced a strategic addition to its management team as Anthony Bartolo will join the company as Chief Product Officer effective December 9, 2019. Bartolo will be responsible for product development, product management, emerging technologies and corporate strategy across the company’s premise and cloud-based UC, CC, and collaboration solutions. Bartolo will report to Avaya president and CEO Jim Chirico. Continue reading Avaya Names Anthony Bartolo as Executive Vice President and Chief Product Officer