Talkdesk® announced the appointment of Vasili Triant as chief strategy officer (CSO), further strengthening the company’s executive management team. Triant will lead the organization in identifying and evaluating large-scale strategic opportunities while advancing global market position of the industry’s fastest-growing contact center solution. He will report directly into Talkdesk chief executive officer (CEO) Tiago Paiva. Continue reading Talkdesk bolsters executive management team with Vasili Triant as new chief strategy officer
All posts by Sam Heggie-Collins
Softcat wins UK public sector enhanced network services bid
Softcat has successfully landed a place as a supplier for the Network Services 2 framework (RM3808). Created by the Crown Commercial Service (CCS) on behalf of the UK public sector, the framework will deliver networking, local area connectivity, data access, conferencing, telephony and unified communications services for all public sector organisations. Continue reading Softcat wins UK public sector enhanced network services bid
Indosat Ooredoo and Synchronoss partner for unified customer engagement and new digital economy ecosystem
Synchronoss, a global leader and innovator of cloud, messaging, digital and IoT products announced that Indosat Ooredoo (IDX:ISAT), a leading telecoms service provider in Indonesia, has chosen the Synchronoss Digital Experience Platform (DXP) to deliver a unified, interconnected user experience for customers across all of its engagement channels. Continue reading Indosat Ooredoo and Synchronoss partner for unified customer engagement and new digital economy ecosystem
Largest Wholesale Grocery Supply Company in US Powers Growing Mobile Workforce with RingCentral Cloud Communications Solutions
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, today announced that it has been selected by C&S Wholesale Grocers to enable its growing remote and distributed workforce and boost customer engagement. Continue reading Largest Wholesale Grocery Supply Company in US Powers Growing Mobile Workforce with RingCentral Cloud Communications Solutions
Semafone’s Intelligence+ empowers contact centres with actionable payment transaction analytics
Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres, today announced Intelligence+, a real-time data analytics offering, integrated into its award-winning and patented telephone payments solution – Cardprotect Voice+. Continue reading Semafone’s Intelligence+ empowers contact centres with actionable payment transaction analytics
Eckoh adds Mastercard’s Pay by Bank app to its Secure Payment portfolio.
Eckoh, the global provider of secure payment products and customer contact solutions, has partnered with global payments technology provider Mastercard to offer the Pay by Bank app (“PbBa”) as an alternative payment capability for contact centres. Continue reading Eckoh adds Mastercard’s Pay by Bank app to its Secure Payment portfolio.