Companies need to look towards automation and Artificial Intelligence (AI) in order to provide customers with the service they want, according to a new study of more than 4,000 consumers and 600 customer experience leaders conducted by mobile messaging solutions provider OpenMarket. Continue reading Study: Brands Must Embrace AI to Improve Communications With Customers
All posts by Sam Heggie-Collins
Emotibot Technologies raised $45 million in a series B+ round
Recently, Emotibot announced the completion of the $45 million series B+ financing on its four-year establishment. This round was co-led by an important strategic partner and V FUND and Lingfeng Capital, followed by Keywise Capital, Zhong An Asset Management, Trend Investment, Puhua Capital, and VIA Capital. Continue reading Emotibot Technologies raised $45 million in a series B+ round
Fuze Announces Gong AI Integration to Deliver Insights from Sales Calls
Fuze, the leading cloud communications platform provider for the modern global enterprise announced a new integration with Gong, an AI-driven revenue intelligence platform for revenue teams. Continue reading Fuze Announces Gong AI Integration to Deliver Insights from Sales Calls
Specialized Gift Manufacturer Chooses Five9 to Deliver Exceptional Omnichannel Customer Service
Five9, a leading provider of the intelligent cloud contact centre announced that a leading specialized gift manufacturer and retailer has replaced its on-premise contact centre with the Five9 scalable, flexible and reliable cloud-based solution. Continue reading Specialized Gift Manufacturer Chooses Five9 to Deliver Exceptional Omnichannel Customer Service
Medallia Now Certified in the ServiceNow Store
Medallia, the global leader in experience management announced that it has received certification of its integrations with ServiceNow, available now in the ServiceNow Store. Continue reading Medallia Now Certified in the ServiceNow Store
Ayehu and Rulai team up to turn chatbots into workbots, enabling the self-driving IT service desk
Ayehu, a leader in intelligent automation, and Rulai announced a partnership to deliver a self-driving IT issue resolution offering powered by AI. The Rulai integration goes beyond the limitations of traditional chatbot communication capabilities to deliver virtual service agents (VSAs) that complete IT service desk work. Continue reading Ayehu and Rulai team up to turn chatbots into workbots, enabling the self-driving IT service desk