CPM are thrilled to announce that CPM’s International Contact Centre in Barcelona took home Gold in the Team of the Year Award category and Silver in Business Change & Transformation Award category at the UK Customer Experience Awards (CXA). Continue reading CPM Barcelona double award win at the UK CX Awards
All posts by Sam Heggie-Collins
Woven announces appointment of new chief financial officer
Leading contact centre, customer service and BPO service provider, Woven, has announced the appointment of Tim Collins as its new Chief Financial Officer. Continue reading Woven announces appointment of new chief financial officer
Britannic Technologies Awarded a Place on Network Services 2 for Contact Centre Solutions
Britannic Technologies announced it has been awarded a place on the Crown Commercial Service’s (CCS) Network Services 2 framework for its contact centre solutions (lot 13). Continue reading Britannic Technologies Awarded a Place on Network Services 2 for Contact Centre Solutions
EBI.AI awarded authorised reseller status of Google Nest smart home devices
EBI.AI, one of the most advanced Artificial Intelligence (AI) labs in the UK, has announced that it has been awarded authorised reseller status of Google Nest smart home devices. Continue reading EBI.AI awarded authorised reseller status of Google Nest smart home devices
Rev.ai Launches Real-Time Automated Transcription and Captioning
Rev.ai, an automatic speech recognition service from Rev.com, launched real-time audio transcription. Powered by Rev’s proprietary speech engine, the Rev.ai API makes it easy for developers to build speech recognition directly into applications and services. Continue reading Rev.ai Launches Real-Time Automated Transcription and Captioning
MaritzCX Announces AI Suite of Products
MaritzCX, the leader in experience management for big business, releases a new suite of products that leverages artificial intelligence (AI) and is integrated within its software platform. The AI suite eases access to data sources, unlocks insights, and triggers faster actions to improve loyalty and business growth. Continue reading MaritzCX Announces AI Suite of Products