From implementing successful digital customer care to new ways to measure customer emotions, a packed agenda covered a wealth of topics at its C3 Europe conference. Continue reading Clarabridge Celebrates Customer Achievements and Unveils Significant Enhancements
All posts by Sam Heggie-Collins
Vacasa delivers exceptional vacation rental experiences with 8×8
8×8 announced it has been selected by Vacasa, North America’s largest vacation rental management platform, as the provider of choice for its global contact centres. Headquartered in Portland, Oregon, Vacasa offers comprehensive vacation rental management services for over 14,000 vacation homes across 17 countries. Continue reading Vacasa delivers exceptional vacation rental experiences with 8×8
Avaya’s Native Integration With Afiniti Enterprise Behavioral Pairing™ Receives 2019 Contact Center Technology Award From CUSTOMER Magazine
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that Avaya Native Integration with Afiniti Enterprise Behavioral Pairing™ has been named as a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading Avaya’s Native Integration With Afiniti Enterprise Behavioral Pairing™ Receives 2019 Contact Center Technology Award From CUSTOMER Magazine
Intradiem Reaches Record Savings Delivered to Customers
Intradiem, the leading provider of workforce automation announced record savings for its customers along with significant company growth fueled by increased value creation for customers, new customer partnerships, and revenue. Continue reading Intradiem Reaches Record Savings Delivered to Customers
Selligent Named “Hot Vendor” in Customer Experience by Aragon Research
Selligent, the intelligent B2C marketing automation company, has been named a Hot Vendor in Customer Experience, 2019* by Aragon Research. The series of reports recognizes noteworthy, visionary and innovative Hot Vendors in various markets such as customer experience (CX), conversational intelligence, sales engagement, customer journey mapping, conversational AI, among others. Continue reading Selligent Named “Hot Vendor” in Customer Experience by Aragon Research
Puzzel taps into the power of Artificial Intelligence to launch Agent Assist
Puzzel has announced the latest capabilities of its cloud-based contact centre solution, designed to add a new dimension to agent and customer self-service. Puzzel’s Agent Assist, based on Artificial Intelligence (AI), empowers agents with instant access to intelligent information from a wide range of enterprise applications including CRM systems, Chatbots and knowledgebases. Continue reading Puzzel taps into the power of Artificial Intelligence to launch Agent Assist