Medallia, the global leader in experience management announced it has acquired Crowdicity, the idea and innovation management platform that drives continuous innovation at scale. Continue reading Experience Management Leader Medallia Acquires Idea and Innovation Platform Crowdicity
All posts by Sam Heggie-Collins
Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project
Merchants, a customer management partner specialising in the business process outsourcing industry announced that the first phase of a global Contact Centre services transformation, has gone live with an Avaya Private Cloud solution. Continue reading Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project
Solvvy Recognized as a Leader for Customer Self-Service
Solvvy, an intelligent customer support platform, announced that G2 Crowd has named the company a Leader in the Momentum Report for Customer Self-Service. With one of the fastest-growing customer bases of any vendor, Solvvy believes it was was recognized for its overall value proposition, ease of use and implementation, and high customer ratings. Continue reading Solvvy Recognized as a Leader for Customer Self-Service
New Data Reveals Brits Divided on the Security of AI Virtual Assistants
British consumers are deeply divided in their opinion of using virtual assistants via a smart device, with a lack of trust and security fears being the main issues, new research from Maintel today reveals. In recent years, virtual assistants via voice activated services have become increasingly popular with the invention of services such as SIRI, Alexa and Google Assistant. Continue reading New Data Reveals Brits Divided on the Security of AI Virtual Assistants
Customer Service Hindered by Inadequate Technology, Say Customer-Facing Staff
Customer-facing employees are frustrated with the level of customer service they are able to provide, citing inadequate technology and processes that restrict their effectiveness as one of the main reasons, according to new research from Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. Continue reading Customer Service Hindered by Inadequate Technology, Say Customer-Facing Staff
ContactEngine wins Gold at 2019 Golden Bridge Awards® for “Customer Service Outstanding Performance of the Year”
ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, was named “Gold Winner” in the category of “Customer Service Outstanding Performance of the Year” at this year’s Golden Bridge Awards®. Continue reading ContactEngine wins Gold at 2019 Golden Bridge Awards® for “Customer Service Outstanding Performance of the Year”