Playvox, provider of the most comprehensive software to improve agent performance and engagement announced the industry’s first complete agent optimization suite for Quality Assurance, Performance Management, Learning, Coaching, Agent Recognition, and Agent Motivation software for customer service organizations. Continue reading Playvox Launches Customer Service Industry’s First Complete Agent Optimization Suite
All posts by Sam Heggie-Collins
ConvergeOne Announces Launch of ConvergeOne Cloud Experience (C1CX) Mid Market Offering
ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has extended its Unified Communications as a Service (UCaaS) solution into the mid-market segment with the launch of its ConvergeOne Cloud Experience (C1CX) Mid Market offering. Continue reading ConvergeOne Announces Launch of ConvergeOne Cloud Experience (C1CX) Mid Market Offering
Bright Pattern Recognized as Leader in G2 Crowd Fall CCaaS Report
Bright Pattern announces recognition from G2 Crowd as a leader among top CCaaS providers with the best ROI in the Fall 2019 CCaaS Report. Bright Pattern outranked top contact centre infrastructure vendors for overall customer satisfaction including but not limited to NICE inContact, Five9, Aspect, and Avaya. Continue reading Bright Pattern Recognized as Leader in G2 Crowd Fall CCaaS Report
Critizr raises €15 million
Critizr, Europe’s leading Customer Feedback platform has today (8th October) announced it has raised €15 million in a new funding round to support an ambitious global growth plan. Continue reading Critizr raises €15 million
Tenfold Raises $7.5M in Series C Funding
Tenfold, a next generation CTI company that integrates the world’s leading CRM and voice platforms announced that it has secured $7.5 million in Series C funding led by Next Coast Ventures. Continue reading Tenfold Raises $7.5M in Series C Funding
Mitel Announces Mary T. McDowell as New President & CEO
Mitel, a global leader in business communications, today announced the appointment of Mary T. McDowell as president and chief executive officer. McDowell brings an intimate understanding of the communications and technology markets and a strong track record of driving growth for global organizations. Continue reading Mitel Announces Mary T. McDowell as New President & CEO