Kustomer, the SaaS platform that is reimagining enterprise customer service introduced KustomerIQ, embedding Artificial Intelligence and Machine Learning across the Kustomer platform to enhance the customer service experience of companies competing in today’s on-demand world. Continue reading Kustomer Introduces KustomerIQ, Bringing Artificial Intelligence and Machine Learning to Enterprise Customer Service
All posts by Sam Heggie-Collins
Avaya Accelerates Investments in Its Next Generation Contact Centre Cloud Platform
Avaya continues its cloud transformation with the introduction of Avaya IX-CC, a next generation Contact Center as a Service platform, built from the ground up as a cloud-based solution developed on a microservices architecture. Continue reading Avaya Accelerates Investments in Its Next Generation Contact Centre Cloud Platform
Aspect Software Announces Cloud Contact Centre v19
Aspect Software announced the release of version 19 of its industry-leading Cloud Contact Centre as a Service system. Built on its next-generation Aspect Via® platform, this release includes customer-driven capabilities and enhancements for both Contact Centre and Workforce Optimisation suites. Continue reading Aspect Software Announces Cloud Contact Centre v19
Raya Contact Center Digitally Transforms with Avaya
Avaya has enabled Raya Contact Center, a world-class Business Process Outsourcing service provider, to embark on a digital transformation project powered by the Avaya IX Contact Center communications platform. Continue reading Raya Contact Center Digitally Transforms with Avaya
BMC Appoints Technology Leader Ayman Sayed as President and CEO
BMC, a global leader in IT solutions for the digital enterprise announced that Ayman Sayed has joined BMC as President and Chief Executive Officer, effective immediately. Sayed succeeds Bob Beauchamp, who joined BMC as interim CEO in April 2019 and will continue his service to the company as Chairman of the Board. Continue reading BMC Appoints Technology Leader Ayman Sayed as President and CEO
Avaya Announces Strategic Partnership with RingCentral to Accelerate Transformation to the Cloud
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced a strategic partnership with RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions. Through this exclusive partnership, Avaya will introduce Avaya Cloud Office by RingCentral (“Avaya Cloud Office” or “ACO”), a new global unified communications as a service (UCaaS) solution. Continue reading Avaya Announces Strategic Partnership with RingCentral to Accelerate Transformation to the Cloud