YOOX NET-A-PORTER GROUP, the world leader in online luxury and fashion, announces that more than 100 new personal shoppers and client relations managers will be hired within its Luxury Division to serve NET-A-PORTER and MR PORTER’s most loyal customers, referred to as EIPs (Extremely Important People), globally. This marks the single largest client relations recruitment drive in its 19-year history. Continue reading YOOX NET-A-PORTER GROUP’s luxury division set to double personal shopping and client relations team and expand into new, strategic locations
All posts by Sam Heggie-Collins
Upstream Works Software Partners with Aceyus on Customer Experience Management Solutions
Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced its integration partnership with Aceyus. Together, the companies will enrich customer experience management with actionable data that powers informed decisions and improved performance. Continue reading Upstream Works Software Partners with Aceyus on Customer Experience Management Solutions
Inference Solutions Enables Conversational AI for Cisco’s On-Premise Platforms
Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, launched new solutions that extend the self-service capabilities of Cisco Unified Communications Manager (UCM), Unified Contact Center Enterprise and Unified Contact Center Express (UCCE/X). Continue reading Inference Solutions Enables Conversational AI for Cisco’s On-Premise Platforms
The National Autistic Society Selects Verint Community Solution for Interactive Member Forum
Verint® announced that The National Autistic Society has invested in Verint’s Community™ solution to provide its members a safe, online discussion forum for sharing stories about their experiences with autism. Continue reading The National Autistic Society Selects Verint Community Solution for Interactive Member Forum
Stefanini Expands Services that Integrate Artificial Intelligence with BPO and ITO Processes
More important than purchasing a tool is to implement a complete, innovative solution that transforms service based on the customer’s business knowledge. The guarantor is Alexandre Vomero, head of the Latam BPO offer at Stefanini, a $1B global IT provider, who has been working with his team on two major fronts: offering backoffice and human resources solutions and serving the B2C market. Continue reading Stefanini Expands Services that Integrate Artificial Intelligence with BPO and ITO Processes
New Global Research Shows Poor Data Security Practices Have Serious Consequences for Businesses Worldwide
44% of Americans, 38% of Brits, 33% of Australians, and 37% of Canadians have been the victim of a data breach, according to newly released research conducted by the secure payments provider to contact centres, PCI Pal. Continue reading New Global Research Shows Poor Data Security Practices Have Serious Consequences for Businesses Worldwide