Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for CX in the market1. Continue reading Zendesk to Acquire Ultimate
Category Archives: Acquisitions & Mergers
Accenture to Acquire GemSeek to Further Expand its Customer Analytics Services
Accenture has agreed to acquire GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, analytics and AI-powered predictive models. Continue reading Accenture to Acquire GemSeek to Further Expand its Customer Analytics Services
MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua
MCI, a globally recognized leader in BPO and CX solutions, announces the acquisition of, BYC Aqua (BYC), a preeminent South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution. Continue reading MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua
ResultsCX Acquires Huntswood
ResultsCX, a leading provider of transformational CXM services to global brands, including Fortune 100 and 500 firms, announced that it has acquired Huntswood, a UK-based consulting and customer solutions company. Continue reading ResultsCX Acquires Huntswood
Salesloft Acquires Drift, Expanding its AI-Powered Revenue Orchestration Platform that Serves the Entire Buyer Journey
Salesloft, the provider of the first and only AI-powered Revenue Orchestration Platform, announced the acquisition of Drift, the buyer experience and Conversational AI company. Continue reading Salesloft Acquires Drift, Expanding its AI-Powered Revenue Orchestration Platform that Serves the Entire Buyer Journey
Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through Acquisition of Deepdesk
Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV, a leading provider of AI Assistant technology. Continue reading Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through Acquisition of Deepdesk