Category Archives: Acquisitions & Mergers

Waterfield Technologies Announces the Acquisition of Digital DataVoice

Waterfield Technologies (WTI), an industry leading technology organization focused on the delivery of customer experience applications in and around the contact centre, announced the acquisition of Digital DataVoice (DDV), a principle provider of Contact Center solutions that delivers actionable omnichannel experiences across all major industry verticals. Continue reading Waterfield Technologies Announces the Acquisition of Digital DataVoice

Cogito Adds Strategic Investors; Acquires Employee Engagement Company Tenacity

Cogito, the leader in augmented intelligence announced it raised $8 million in additional growth equity funding, including investments from new partners Hearst Ventures and Battery Ventures, bringing the total amount of Series C funding raised to $45 million. These additional investors and Cogito’s recent expansion into the banking and retail industries demonstrate increased demand for emotional intelligence in the workplace. The recent acquisition of Tenacity accelerates Cogito’s ability to uniquely meet this market need at scale. Continue reading Cogito Adds Strategic Investors; Acquires Employee Engagement Company Tenacity

Whistl announce the acquisition of The Spark Ecommerce Group

Whistl the leading integrated delivery management and fulfilment solutions company with activities in Business Mail, Doordrop Media, Fulfilment and Parcels, has announced the acquisition of privately held fulfilment and contact centre company, the Spark Ecommerce Group, based in Gateshead. Continue reading Whistl announce the acquisition of The Spark Ecommerce Group

Everise Acquires Trusource Labs; Expanding Customer Support to Internet of Things

Singapore-based Everise, parent company of C3|CustomerContactChannels {C3}, announced that it has signed a binding agreement to acquire Trusource Labs. The acquisition is expected to close before the end of 2018. Trusource Labs specializes in technical support for Internet of Things (IoT) and help desk experiences for Apple users. Continue reading Everise Acquires Trusource Labs; Expanding Customer Support to Internet of Things

Neustar To Acquire Leading Authentication and Fraud Solution Provider TRUSTID

Neustar®, a trusted, neutral provider of real-time information services announced it has entered into a definitive agreement to acquire TRUSTID, the leading provider of caller authentication and fraud prevention systems for contact centres. Founded in 2007, TRUSTID is a high-growth market leader that works with leading financial institutions and other enterprises to authenticate callers, protect account access, prevent fraud or comply with regulations. Continue reading Neustar To Acquire Leading Authentication and Fraud Solution Provider TRUSTID

ConvergeOne Agrees to be Acquired by CVC Fund VII for $1.8 Billion

ConvergeOne, a leading global IT and managed services provider of collaboration and technology solutions announced that it has entered into a definitive agreement to be acquired by affiliates of CVC Fund VII (“CVC”) in an all-cash transaction valued at approximately $1.8 billion. Continue reading ConvergeOne Agrees to be Acquired by CVC Fund VII for $1.8 Billion

SAP to Acquire Qualtrics, Sees Experience Management as the Future of Business

SAP SE and Qualtrics International Inc. (Qualtrics) announced they have entered into a definitive agreement under which SAP SE intends to acquire Qualtrics, the global pioneer of the experience management (XM) software category that enables organizations to thrive in today’s experience economy. Continue reading SAP to Acquire Qualtrics, Sees Experience Management as the Future of Business