Category Archives: Acquisitions & Mergers

Observe.AI Expands Into Omnichannel Customer Experience Market With ScopeAI Acquisition

Observe.AI, the leader in Contact Center AI, announced its entry into omnichannel conversation intelligence following its acquisition of ScopeAI, a company that automatically extracts actionable insights from customer conversations across chat, email, and social media. Continue reading Observe.AI Expands Into Omnichannel Customer Experience Market With ScopeAI Acquisition

Sykes Enterprises, Incorporated Provides a Regulatory Update on the Merger

Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (NASDAQ: SYKE), a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, announced that the required waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976 (HSR Act) regarding the all-cash acquisition by Sitel Group® expired at 11:59 PM ET on August 9, 2021. Continue reading Sykes Enterprises, Incorporated Provides a Regulatory Update on the Merger