Category Archives: Acquisitions & Mergers

eGain to acquire Exony to add contact center management and voice analytics

PRESS RELEASE: eGain (NASDAQ: EGAN), a leading provider of customer engagement solutions, today announced it has signed a definitive agreement to acquire Exony Limited, an innovative contact center software provider. The acquisition extends eGain’s platform with contact center management, reporting, and analytics capabilities. Continue reading eGain to acquire Exony to add contact center management and voice analytics

Pegasystems Completes Acquisition of Collaboration and Co-Browsing Provider Firefly

PRESS RELEASE: Pegasystems Inc., the software company powering the digital enterprise with Better Business Software® announced it has completed the acquisition of Profeatable Corporation, the provider of Firefly co-browsing technology, based in Philadelphia, Pennsylvania. Terms of the deal were not disclosed. Continue reading Pegasystems Completes Acquisition of Collaboration and Co-Browsing Provider Firefly

Spirent Agrees To Acquire Radvision’s Technology Business Unit

PRESS RELEASE: Spirent Communications plc (“Spirent”, the “Company” or the “Group”) (LSE: SPT), a leading communications technology company, announces today that it has entered into a definitive agreement to acquire the assets of Radvision’s Technology Business Unit (TBU), the part of the Radvision business responsible for delivering industry-leading developer solutions, for a cash consideration of $25.0 million, funded from existing cash resources. Continue reading Spirent Agrees To Acquire Radvision’s Technology Business Unit

Capita acquires tricontes

PRESS RELEASE: Capita today announces that it has acquired tricontes, a specialist customer management company based in Munich, Germany, for an undisclosed sum. tricontes specialises in delivering a premium service to clients, including contact centre benchmarking and model office services to clients across the retail, telecommunications, utilities and insurance industries. tricontes has a strong track record in customer care, retention and revenue generation for its clients. Continue reading Capita acquires tricontes

Pegasystems Acquires Collaboration and Co-Browsing Provider Firefly

PRESS RELEASE: Pegasystems Inc., the software company powering the digital enterprise with Better Business Software® announced it has entered into a definitive agreement to acquire Profeatable Corporation, the provider of Firefly co-browsing technology, based in Philadelphia, Pennsylvania. The transaction is expected to close early in the third quarter. Terms of the deal were not disclosed. Continue reading Pegasystems Acquires Collaboration and Co-Browsing Provider Firefly

LivePerson to Acquire Co-Browsing Technology from Leading Collaborative Web Services Company

PRESS RELEASE: LivePerson, Inc., a leading provider of live digital engagement solutions, today announced that it has signed a definitive agreement to acquire Germany-based startup, Synchronite LLC, a leading provider of co-browsing technology. Continue reading LivePerson to Acquire Co-Browsing Technology from Leading Collaborative Web Services Company

Moxie Acquires SimplyBox’s Real-Time, In-Context Technology; Extends Its Capabilities To Change The Way Digital Commerce Is Done

Following the announcement of Rebecca Ward as president and CEO, Moxie Software, Inc. today announced that it has acquired the technology from SimplyBox, Inc. The acquisition will further extend the capabilities of Moxie allowing enterprises to anticipate customer intent, connect with customers in real-time and engage using the most appropriate communication channel across devices. Continue reading Moxie Acquires SimplyBox’s Real-Time, In-Context Technology; Extends Its Capabilities To Change The Way Digital Commerce Is Done

Account Control Technology Holdings, Inc. Acquires Convergent

PRESS RELEASE: Account Control Technology Holdings, Inc. (ACT Holdings), the parent company of debt management and collection leader Account Control Technology, Inc. (ACT) today announced its acquisition of Convergent Resources Holdings, LLC (Convergent). The acquisition creates a diversified business process outsourcing (BPO) organization with a total of 20 offices and more than 3,900 employees. Continue reading Account Control Technology Holdings, Inc. Acquires Convergent

Clearlake Capital To Acquire ConvergeOne

PRESS RELEASE: Clearlake Capital Group, L.P. (together with its affiliates, “Clearlake”) today announced that it has reached a definitive agreement to acquire ConvergeOne (the “Company”), a leading independent provider of innovative communications solutions and managed services to enterprises globally. Continue reading Clearlake Capital To Acquire ConvergeOne