Category Archives: Acquisitions & Mergers

Clarabridge acquires Market Metrix

PRESS RELEASE: Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, today announced the acquisition of Market Metrix, the leading Enterprise Feedback Management (EFM) platform in the leisure and hospitality industries. Market Metrix will complement and extend Clarabridge’s analytics and measurement-focused CEM offerings with the addition of a robust, results-oriented feedback management platform. Continue reading Clarabridge acquires Market Metrix

8×8’s Cloud-Based Unified Communications and Contact Center Suite wins ‘Best Midmarket Solution’ Award at Midmarket CIO Forum

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced it was awarded “Best Midmarket Solution” at the Midmarket CIO Forum, an exclusive gathering of CIOs who have an immediate need to evaluate technologies and gain actionable insight to help them in their role as IT leaders of their midmarket organizations. Continue reading 8×8’s Cloud-Based Unified Communications and Contact Center Suite wins ‘Best Midmarket Solution’ Award at Midmarket CIO Forum

Verteda Limited acquires Agilysys (Europe) Limited

PRESS RELEASE: Verteda Limited, formerly Agilysys (Europe) Ltd, a leading provider of innovative hospitality software solutions and services across EMEA, today announced the outright purchase of the existing EMEA business and entry into a multi-year EMEA distribution agreement pursuant to which Verteda will be the exclusive UK distributor of the Agilysys InfoGenesis™ POS, a point-of-sale system; Agilysys Eatec®, an inventory & procurement system; and the Agilysys Workforce Management Solution™. Continue reading Verteda Limited acquires Agilysys (Europe) Limited

Genesys Acquires Solariat To Transform Customer Experience With Actionable Social Media Analytics

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions announced that it has acquired the assets of the Solariat business, a social customer care and analytics platform company. With the Solariat acquisition, Genesys is further extending its social media engagement capabilities to help organizations deliver world-class customer experience. Social media analytics are part of a growing market for business analytics and related services predicted to reach $81 billion in 2014, according to Gartner. Genesys will be showcasing Solariat along with the Genesys Digital Channels and Customer Experience Platform Editions at Booth #829 of Enterprise Connect being held March 17-19 at the Gaylord Palms Resort in Orlando.  Continue reading Genesys Acquires Solariat To Transform Customer Experience With Actionable Social Media Analytics

Aegis Closes the Acquisition of Malaysia based Symphony BPO

Aegis Limited, a global outsourcing and technology services company, announced the successful completion of the acquisition of Symphony BPO Solutions Sdn. Bhd. Aegis had entered into a definitive agreement with Symphony House Berhad, a Malaysia based company listed on Bursa Malaysia stock exchange, to fully acquire their contact center and financial solutions operations in Malaysia.  Continue reading Aegis Closes the Acquisition of Malaysia based Symphony BPO

ClickSoftware Completes Acquisition of Xora Inc

ClickSoftware Technologies Ltd., the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced it has successfully completed its acquisition of Xora Inc., a cloud-based market leader in mobile workforce management. ClickSoftware acquired Xora for total cash consideration of approximately $15 million, including all working capital and net cash adjustments. Xora will retain its name and operate as a wholly owned subsidiary of ClickSoftware. Anne Bonaparte, the former CEO of Xora, will continue to lead the company as President.  Continue reading ClickSoftware Completes Acquisition of Xora Inc

Mitel acquires contact centre Call Recording supplier OAISYS

Mitel® announced the acquisition of contact centre supplier OAISYS, a leading developer of integrated call recording and quality management solutions. Consistent with Mitel’s strategy to rapidly expand the company’s presence in the contact center space, the acquisition of OAISYS further strengthens Mitel’s position in this growing market. Financial terms of the transaction were not disclosed. Continue reading Mitel acquires contact centre Call Recording supplier OAISYS

Enghouse Systems Acquires IT Sonix AG

Enghouse Systems Limited announced that it has acquired IT Sonix AG for a purchase price of approximately €7.0 million subject to certain price adjustments. Based in Leipzig, Germany, IT Sonix is a software provider specializing in outbound contact centre solutions with a particular focus on tele-marketing. ELSBETH, IT Sonix’s flagship solution, is a fully featured, general purpose, outbound suite combining a powerful predictive dialer, campaign management, call scripting, real-time speech analytics and agent coaching capabilities. Continue reading Enghouse Systems Acquires IT Sonix AG