Category Archives: Acquisitions & Mergers

Genesys Acquires Ventriloquist To Extend Cloud-Based Customer Experience Offerings

Geneys_logoGenesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced that it has acquired Ventriloquist Voice Solutions International (www.vvsii.com). The Ventriloquist solution brings additional scale and reach to the Genesys cloud-based proactive communications offerings, which help companies to deliver persona-based, branded customer interactions over voice, SMS, email, and mobile to improve the customer experience. Ventriloquist is an existing partner of Genesys with a substantial installed base of customers in Canada and the U.S.  Continue reading Genesys Acquires Ventriloquist To Extend Cloud-Based Customer Experience Offerings

LiveOps Acquires UserEvents to Bring Real-Time, Contextual Routing to the Cloud Contact Center

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that it has acquired UserEvents, Inc. and its flagship product CxEngage, a contextual routing engine that can aggregate and process events on any social, web, mobile or voice channel in real time. This follows LiveOps’ announcement of $30 million in debt funding, as well as the formation of two separate LiveOps corporate entities, also announced today.  Continue reading LiveOps Acquires UserEvents to Bring Real-Time, Contextual Routing to the Cloud Contact Center

NextiraOne set to be acquired by Dimension Data

NextiraOne Group B.V. (NextiraOne), Europe’s leading expert in communications services, has confirmed that Dimension Data Holdings Nederland B.V. (Dimension Data) has made an offer to acquire the European business of NextiraOne Europe B.V. in a two-part deal, subject to the approval of the EU Competition Commission under the EUMR (EU Merger Regulation).  Continue reading NextiraOne set to be acquired by Dimension Data

Microsoft acquires Parature to add leading customer self-service suite to Microsoft Dynamics CRM

Microsoft Corp. on Tuesday announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. The acquisition will add world-class customer self-service capabilities to further accelerate the Microsoft Dynamics vision of helping organizations deliver amazing customer experiences.  Continue reading Microsoft acquires Parature to add leading customer self-service suite to Microsoft Dynamics CRM

Apigee Acquires InsightsOne – Doubling Down on Big Data

Apigee, the digital business company, today announced that it has acquired InsightsOne, a technology company that provides big data predictive intelligence to help businesses understand consumer preferences. InsightsOne expands Apigee’s big data analytics portfolio to deliver the only platform that integrates the power of APIs with the agility of predictive big data analytics, enabling digital business leaders to anticipate and quickly adapt to business changes. InsightsOne will be offered as a stand-alone product today and part of Apigee’s integrated digital business platform for mobile apps, APIs and data analytics by mid-2014.  Continue reading Apigee Acquires InsightsOne – Doubling Down on Big Data

Convergys to Acquire Stream for $820 Million

Convergys Corporation (NYSE: CVG) and Stream Global Services, Inc., both premier providers of customer management services, today announced entry into a definitive merger agreement under which Convergys will acquire Stream for a total enterprise value of $820 million in cash, subject to certain adjustments, from funds managed by Ares Management and Providence Equity Partners, as well as from LiveIt, the BPO investment arm of Ayala Corp. Convergys also announced the transaction is expected to add approximately $0.35 in diluted earnings per share (EPS) in the first 12 months after close, excluding one-time charges, intangible amortization and integration costs.  Continue reading Convergys to Acquire Stream for $820 Million

Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers

KANA LogoVerint® Systems Inc. (NASDAQ: VRNT) today announced the signing of a definitive agreement to acquire KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud. The acquisition would form a unique and revolutionary combination that would extend Verint’s Actionable Intelligence® strategy. The collective solutions from Verint and KANA would enable organizations worldwide to implement a single-vendor suite to help transform customer engagement. The acquisition of KANA, a portfolio company of Accel-KKR, is expected to be completed in Verint’s first fiscal quarter ending April 30, 2014.  Continue reading Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers