Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, announced that the company has acquired GoContact, an Aveiro, Portugal-based international provider of Contact Center as a Service (CCaaS) solutions with sales and service operations in Portugal, Spain, Morocco, Angola and Colombia. Continue reading Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
Category Archives: Acquisitions & Mergers
Medallia to be Acquired by Thoma Bravo for $6.4 Billion
Medallia, the global leader in customer and employee experience, announced that it has entered into a definitive agreement to be acquired by Thoma Bravo, a leading software investment firm, in an all-cash transaction that values Medallia at $6.4 billion. Continue reading Medallia to be Acquired by Thoma Bravo for $6.4 Billion
Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation
Uniphore, a leader in Conversational Service Automation (CSA), announced its agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact centre automation. Jacada’s advanced automation software brings a proven track record of solving complex contact centre challenges and empowering the design and implementation of transformational customer experiences quickly and easily. Continue reading Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation
Salesforce Completes Acquisition of Slack
Salesforce, the global leader in CRM, announced it has completed its acquisition of Slack Technologies, Inc. Continue reading Salesforce Completes Acquisition of Slack
LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible
LivePerson, a global leader in conversational AI, announced the acquisition of German conversational AI company e-bot7. The strategic acquisition propels LivePerson’s self-service capabilities — empowering brands of all sizes to quickly launch AI-powered messaging experiences — as well as its continued growth across Europe. Continue reading LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible
ADEC Innovations Acquires ARISE Europe
ADEC Innovations, recognised global leader in designing, developing, and delivering solutions and services in critical areas of sustainable development, announced that it has acquired ARI Services Europe Ltd. (ARISE Europe). Continue reading ADEC Innovations Acquires ARISE Europe