Destiny’s ambition of becoming the leading European, SME-focused, secure cloud communication provider is surging forward. The Belgian secure cloud communication provider signed two strategic acquisitions that instantly launches Destiny to the top position in the European UCaaS market. Continue reading Destiny becomes Europe’s largest UCaaS platform provider thanks to Telepo and Soluno strategic acquisitions →

Exotel, Asia’s largest cloud communication platform, and Ameyo, Asia’s largest contact centre platform, announced a merger. The merger creates the largest customer engagement cloud platform in the emerging markets, with a presence in 60 countries and an ARR of 40 million USD. Continue reading Exotel And Ameyo announce merger →

Communications experts Connect have announced the acquisition of customer care solution provider, ServiceCX. The move adds further power to Connect’s contact centre, customer experience and customer service solutions with ServiceCX offering proven expertise in market-leading solutions including Calabrio WEM, ServiceNow CSM and Five9 cloud contact centre. Continue reading Connect acquires ServiceCX →

ConvergeOne, a leading services-led technology solution provider of collaboration, cloud, and digital infrastructure solutions, announced that it has acquired NuAge Experts, a premier Salesforce services provider. Continue reading ConvergeOne acquires NuAge Experts →

Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (NASDAQ: SYKE), a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, and Sitel Group®, a leading global provider of customer experience (CX) products and solutions, announced they have entered into a definitive merger agreement in which Sitel Group, through a wholly owned subsidiary, will acquire all of SYKES’ outstanding shares of common stock at a purchase price of $54 per share in a transaction valued at approximately $2.2 billion on a fully diluted basis. Continue reading Sykes Enterprise, Inc. To Be Acquired By Sitel Group® →

SocialChorus and Dynamic Signal, two high-growth SaaS leaders in the digital employee experience (DEX) space, announced that they have entered into a definitive merger agreement. Sumeru Equity Partners (SEP) will make a significant new growth investment in SocialChorus and subsequently fund the combination with Dynamic Signal. Continue reading SocialChorus and Dynamic Signal Combine to Transform the Digital Employee Experience →