Oracle announced that it has signed an agreement to acquire BlueKai, the industry’s leading cloud-based big data platform that enables companies to personalize online, offline and mobile marketing campaigns with richer and more actionable information about targeted audiences. Continue reading Oracle buys BlueKai
ClickSoftware Technologies Ltd announced it has entered into a definitive agreement to acquire Xora Inc., a cloud-based market leader in mobile workforce management, by merger. Under the terms of the merger agreement, the consideration for the transaction is approximately $14.7 million in cash, plus working capital and cash adjustments. The closing is subject to certain closing conditions and purchase price adjustments, and is expected to occur in the coming weeks. Continue reading ClickSoftware Signs Definitive Agreement to Acquire Xora Inc.
The Webhelp Group has announced its intention to acquire SNT, one of the Netherlands leading customer experience management companies, which employs over 3,500 people across eight sites. Continue reading Webhelp announces entry into Dutch market following acquisition of SNT
Verint® Systems Inc. announced that it is scheduled to ring the NASDAQ Stock Market closing bell tomorrow, February 5, 2014 at 4 pm ET, to commemorate its 20th Anniversary, which occurred on February 1, and to celebrate the closing of its acquisition of KANA Software, which took place February 3.
“Since its formation on February 1, 1994, Verint has been committed to delivering Actionable Intelligence® solutions that enable organizations to capture big data, glean insights from the data and then operationalize those insights throughout the organization,” says Dan Bodner, CEO, Verint. “Behind Verint’s success over the past 20 years has been our Actionable Intelligence vision, strategy involving innovative analytical solutions, customer-centric culture, and highly dedicated and talented workforce.” Continue reading Verint to Ring NASDAQ Stock Market Closing Bell and close acquisition of KANA Software
Dimension Data, the $5.8 billion global solutions and services provider, today announced that it has acquired certain subsidiaries of NextiraOne, the European multinational company that designs, installs, maintains, and supports business solutions and communications services for over 43,000 private and public sector clients throughout Europe. Continue reading Dimension Data Completes Acquisition Of NextiraOne
Mitel® Networks Corporation, a global leader in business communications, today announced it has completed its merger with Aastra Technologies Limited. With US$1.1 billion of combined annual revenue and 60 million customers worldwide, Mitel now has one of the largest global footprints in the industry and is driving consolidation in the US$18 billion business communications market. Continue reading Mitel Completes Merger With Aastra
8×8, Inc., a provider of cloud-based unified communication and collaboration solutions, today announced the formal launch of its services in the UK and Europe through recently acquired UK-based Voicenet Solutions, now operating as 8×8 Solutions. Continue reading 8×8 now available in the UK and Europe through 8×8 Solutions, Formerly Voicenet Solutions
Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced that it has acquired Ventriloquist Voice Solutions International (www.vvsii.com). The Ventriloquist solution brings additional scale and reach to the Genesys cloud-based proactive communications offerings, which help companies to deliver persona-based, branded customer interactions over voice, SMS, email, and mobile to improve the customer experience. Ventriloquist is an existing partner of Genesys with a substantial installed base of customers in Canada and the U.S. Continue reading Genesys Acquires Ventriloquist To Extend Cloud-Based Customer Experience Offerings
LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced today that it has acquired UserEvents, Inc. and its flagship product CxEngage, a contextual routing engine that can aggregate and process events on any social, web, mobile or voice channel in real time. This follows LiveOps’ announcement of $30 million in debt funding, as well as the formation of two separate LiveOps corporate entities, also announced today. Continue reading LiveOps Acquires UserEvents to Bring Real-Time, Contextual Routing to the Cloud Contact Center
NextiraOne Group B.V. (NextiraOne), Europe’s leading expert in communications services, has confirmed that Dimension Data Holdings Nederland B.V. (Dimension Data) has made an offer to acquire the European business of NextiraOne Europe B.V. in a two-part deal, subject to the approval of the EU Competition Commission under the EUMR (EU Merger Regulation). Continue reading NextiraOne set to be acquired by Dimension Data