TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, announced that it agreed to acquire VoiceFoundry, a global partner of Amazon Web Services, creating an end-to-end CX delivery solution for Amazon Connect. Continue reading TTEC Signs Agreement to Acquire VoiceFoundry
Category Archives: Acquisitions & Mergers
AVCtechnologies Announces Agreement to Buy Ribbon’s Kandy Communications Business
American Virtual Cloud Technologies, and Ribbon Communications announced they have entered into a definitive agreement for AVCtechnologies to acquire Kandy Communications, an industry-leading proprietary, multi-tenant, highly scalable cloud communications platform, from Ribbon, in an all-stock transaction. Continue reading AVCtechnologies Announces Agreement to Buy Ribbon’s Kandy Communications Business
Intrado Acquires OnSIP
Intrado, a global leader in technology-enabled services, announced that it has acquired Junction Networks, Inc. d.b.a. OnSIP, a provider of Unified Communications as a Service (“UCaaS”) and collaboration solutions for small and mid-size (“SMB”) customers. Continue reading Intrado Acquires OnSIP
£30M Merger Creates Kerv, a Next-generation Cloud-centric Managed Services Company
Kerv, a next-generation ‘customer-first, cloud-first’ managed services provider has launched in the UK, created to help mid-market customers achieve successful business outcomes in a new digital era. Continue reading £30M Merger Creates Kerv, a Next-generation Cloud-centric Managed Services Company
Babble acquires Lake Technologies
Babble has acquired Lake Technologies Ltd. The move marks the fourth deal completed by the acquisitive, rapidly growing cloud technology business since it was backed by private equity firm, LDC in 2017. Continue reading Babble acquires Lake Technologies
Humach Acquires InfinitAI
Humach, a leading agent and technology outsourcer, has completed the acquisition of InfinitAI, a Colorado-based provider of purpose-built artificial intelligence (AI) technology and conversational design interface for contact centre agent assistance. Continue reading Humach Acquires InfinitAI