Medallia, the global leader in experience management announced they entered into a definitive agreement to acquire Voci Technologies, the real-time speech to text platform. Continue reading Medallia to Acquire Real Time Speech to Text Platform, Voci Technologies →

Verizon Business announced that it has entered into a definitive agreement to acquire BlueJeans Network, a trusted enterprise-grade video conferencing and event platform. Continue reading Verizon Business enters into agreement to acquire BlueJeans →

Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of U-WFM, a leading provider of workforce management and optimization software. Headquartered in Sheffield, U.K., and with customers across the U.K., U.S. and Australia, U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations for companies of all sizes and across any industry vertical. Continue reading Puzzel acquires U-WFM →

Sinch AB, a global leader in cloud communications for mobile customer engagement, has agreed to combine with Wavy to advance innovation globally and to build a leading position in next-generation conversational marketing in Latin America and around the world. Continue reading Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America →

Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that leads change in the contact centre industry. The acquisition supports Sabio’s goal of becoming the premier independent customer experience and contact centre innovator, integrator and thought leader throughout Europe. Continue reading Sabio Group expands technology portfolio with acquisition of CX innovator DVELP →

Sinch AB, a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire Chatlayer BV for an Enterprise Value of EUR 6.9 million. Continue reading Sinch adds conversational AI capabilities through acquisition →