Category Archives: Acquisitions & Mergers

Clearlake Capital To Acquire ConvergeOne

PRESS RELEASE: Clearlake Capital Group, L.P. (together with its affiliates, “Clearlake”) today announced that it has reached a definitive agreement to acquire ConvergeOne (the “Company”), a leading independent provider of innovative communications solutions and managed services to enterprises globally. Continue reading Clearlake Capital To Acquire ConvergeOne

Concentrix Completes Second Phase of IBM Customer Care Business Acquisition

PRESS RELEASE: Concentrix Corporation, a wholly-owned subsidiary of SYNNEX Corporation, announced the addition of 19 delivery locations, across 13 countries, completing the second phase of the acquisition of IBM’s global customer care and industry process services business. With over 95% of the acquisition completed, Concentrix continues to advance its position as a leader in the customer care and industry process services market, with over 45,000 employees delivering high value services. Continue reading Concentrix Completes Second Phase of IBM Customer Care Business Acquisition

inContact Acquires Workforce Optimization Provider Uptivity

PRESS RELEASE: inContact, the leading provider of cloud contact centre software and contact center agent optimization tools, today announced the acquisition of workforce optimization (WFO) provider, CallCopy, Inc., which offers its products and services under the name “Uptivity.” Based in Columbus, Ohio, Uptivity provides a complete mid-market WFO suite comprised of speech and desktop analytics, agent coaching, call and desktop recording, as well as quality, performance, workforce management and satisfaction surveys. Continue reading inContact Acquires Workforce Optimization Provider Uptivity

Genesys Acquires OVM Solutions To Enhance Cloud-Based Customer Experience Portfolio

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions, today announced that it has acquired OVM Solutions (www.ovmsolutions.net). The investment brings added expertise and scale to the Genesys cloud-based proactive communications offerings. Proactive communications solutions continue to be an effective way for companies to reach customers with more personalized interactions over voice, SMS, email and mobile devices to improve customer experience. Continue reading Genesys Acquires OVM Solutions To Enhance Cloud-Based Customer Experience Portfolio