Medallia, the global leader in experience management announced it has completed the acquisition of Liverpool-based video feedback platform provider, LivingLens. Continue reading Medallia Completes Acquisition of LivingLens →

Five9, the leading provider of the intelligent cloud contact centre announced the execution of a definitive agreement to acquire Virtual Observer, formerly known as CSI, an innovative provider of cloud-based Workforce Optimization (WFO), also known as Workforce Engagement Management (WEM), solutions. Continue reading Five9 to Acquire Virtual Observer →

Verdane, the Northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience and Market Research. Verdane is the major investor in data visualisation reporting firm Dapresy and will merge the two companies. Continue reading Verdane acquires Market Research, Customer Experience and Employee Experience Leader Confirmit →

Woven, an outsourced contact centre, customer management and BPO service provider, announced that it has acquired BYC Aqua Solutions, a large provider of outsourced quality solutions in the Southern hemisphere. Continue reading Woven Acquires BYC Aqua Solutions →

24-7 Intouch announced today that it has acquired Knoah Solutions, a Global BPO and Contact Centre provider. Continue reading 24-7 Intouch Acquires Knoah Solutions →

Playvox announced the acquisition of Trainbox, a learning management software company. Continue reading Playvox Acquires Interactive Learning Startup Trainbox →