TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, announced that it has agreed to acquire privately-owned Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation, for approximately €915 million (approximately C$1.3 billion) consisting of debt and equity, subject to customary closing adjustments. Continue reading TELUS Corporation announces agreement to acquire Competence Call Center through TELUS International →

Enreach, the fast-growing European UC provider, enters the Spanish IT and telecommunications market with the addition of masvoz, the number one B2B cloud communications provider in Spain. With more than 15 years of experience in helping 1,500 companies move their communications to the cloud, masvoz allows corporate clients to work better and more efficiently. Continue reading Enreach expands into Spanish market with B2B cloud communications provider masvoz →

Serenova, a leading CCaaS and WFO provider announced it acquired the technology and hired the team behind the ProScheduler platform from Loxysoft. With this new, sophisticated technology added to its portfolio, Serenova will offer customers of all sizes the ability to fully leverage their workforce investments through advanced and accurate scheduling, reducing staffing costs and improving ROI. Continue reading Serenova Acquires Workforce Management Technology from Loxysoft →

ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing. Continue reading ASG Acquires GatherUp →

Five9 announced the execution of a definitive agreement to acquire Whendu’s iPaaS platform, which is designed for the specific needs of the contact centre. Whendu helps accelerate the contact centre migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes. Continue reading Five9 to Acquire Whendu’s iPaaS Platform to Accelerate Enterprise Adoption of Cloud Contact Centres →

Woven, a leading outsourced contact centre, customer management and BPO service provider with global capability delivered through local expertise announced the acquisition of tPoint Solutions Limited (“tPoint”), a technology provider that is re-inventing how organisations connect with their customers. Continue reading Woven accelerates its disruptive journey with the acquisition of tPoint Solutions →