Category Archives: Acquisitions & Mergers

Interactive Intelligence to Acquire OrgSpan

ININ logoPRESS RELEASE: Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has entered into a letter of intent to acquire OrgSpan Inc., a privately held company that offers cloud-based enterprise social communications solutions. Continue reading Interactive Intelligence to Acquire OrgSpan

Zendesk Acquires Live Chat Leader Zopim

PRESS RELEASE: Zendesk, Inc. announced today that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform. The acquisition will provide customers of both companies with new options for purchasing and using Zendesk and Zopim together. Continue reading Zendesk Acquires Live Chat Leader Zopim

Lithium Technologies acquires Klout

LIthium Logo BlackPRESS RELEASE: Lithium Technologies today announced that it has acquired Klout, a pioneer in using big data to measure online expertise. Lithium is the recognized leader in engaging on social networks and building online customer communities for the world’s best brands. Together, the companies reach more than 500 million consumers across 10,000 specific interest areas, and 300+ branded communities. The combination of Lithium and Klout establishes one of the biggest data footprints of consumer attitudes, preferences, and activities on digital channels. Continue reading Lithium Technologies acquires Klout

Clarabridge acquires Market Metrix

PRESS RELEASE: Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, today announced the acquisition of Market Metrix, the leading Enterprise Feedback Management (EFM) platform in the leisure and hospitality industries. Market Metrix will complement and extend Clarabridge’s analytics and measurement-focused CEM offerings with the addition of a robust, results-oriented feedback management platform. Continue reading Clarabridge acquires Market Metrix

8×8’s Cloud-Based Unified Communications and Contact Center Suite wins ‘Best Midmarket Solution’ Award at Midmarket CIO Forum

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced it was awarded “Best Midmarket Solution” at the Midmarket CIO Forum, an exclusive gathering of CIOs who have an immediate need to evaluate technologies and gain actionable insight to help them in their role as IT leaders of their midmarket organizations. Continue reading 8×8’s Cloud-Based Unified Communications and Contact Center Suite wins ‘Best Midmarket Solution’ Award at Midmarket CIO Forum