Category Archives: Appointments

PCI Pal Strengthens Channel Strategy with New VP Hire

PCI Pal, the secure payments solution provider for contact centres, has appointed senior channel leader, Darren Gill, as VP of Channels for North America. Gill joins the business from Genesys and will leverage his in-depth understanding of the contact centre market to drive PCI Pal’s channel partnerships in North America. Darren will report to Grafton Potter, SVP of Sales for North America. Continue reading PCI Pal Strengthens Channel Strategy with New VP Hire

QPC expands EMEA presence with appointment of Senior Technical Consultant to support growth plans in strategic partnership with Genesys

QPC, the specialist contact centre services and solutions company, has expanded its EMEA presence with the appointment of Genesys specialist Craig Stevenson as Senior Technical Consultant. Continue reading QPC expands EMEA presence with appointment of Senior Technical Consultant to support growth plans in strategic partnership with Genesys

Cogito Appoints Seasoned Contact Centre Leader to Serve Growing Client Base

Cogito, a leader in real-time emotional intelligence solutions announced the appointment of Jim Gomez to Senior Vice President of Client Services. Jim will be responsible for client delivery and support, including the implementation of Cogito’s augmented intelligence solution, which provides live in-call guidance to customer service and sales agents. Continue reading Cogito Appoints Seasoned Contact Centre Leader to Serve Growing Client Base

[24]7.ai Appoints World-Renowned Advanced Mathematical Modeling Expert as Chief Data Scientist

[24]7.ai, a global leader in intent-driven customer engagement solutions, announced the appointment of Cosimo Spera, Ph.D., a NATO and Mine Fellow, as chief data scientist. [24]7.ai has invested heavily in AI powered customer engagement solutions to redefine the customer experience. Continue reading [24]7.ai Appoints World-Renowned Advanced Mathematical Modeling Expert as Chief Data Scientist