Salesforce, the global leader in CRM announced that the company’s Board of Directors has promoted Keith Block to co-CEO. Block now reports to Salesforce’s Board of Directors, and remains a member of the board. Continue reading Keith Block Promoted to Co-CEO of Salesforce, Reporting to the Board of Directors →

Rostrvm continues to grow and is pleased to welcome Paul Andrews, Business Development Manager, to the talented call handling and contact centre software team. Continue reading Paul Andrews joins Rostrvm →

Sitel Group, one of the largest customer experience management companies in the world, announced today that it has hired two industry-leading Vice President’s in an effort to expand the company’s vertical-specific expertise. Chris Hollamby and Matt Fry will drive the business development of existing and new client programs and services, focusing primarily on the FinTech, and Manufacturing and Hi-Tech markets, respectively. Continue reading Sitel Group Expands FinTech, Manufacturing and Hi-Tech Vertical Expertise with Hiring of Two Vice Presidents →

iQor, a managed services provider of customer engagement and technology-enabled BPO solutions announced that Gary Praznik will become chief executive officer of the company, effective immediately. Continue reading iQor Names Gary Praznik as President & CEO →

PCI Pal, the secure payments solution provider for contact centres, has appointed senior channel leader, Darren Gill, as VP of Channels for North America. Gill joins the business from Genesys and will leverage his in-depth understanding of the contact centre market to drive PCI Pal’s channel partnerships in North America. Darren will report to Grafton Potter, SVP of Sales for North America. Continue reading PCI Pal Strengthens Channel Strategy with New VP Hire →

SmartAction, the leading AI virtual assistant solution for call centres, announced the appointment of Brian Morin as Chief Marketing Officer, who brings deep experience in growing and scaling B2B tech companies in high growth sectors. Continue reading SmartAction Appoints Brian Morin as Chief Marketing Officer →