Category Archives: Awards

Genesys Earns Accolades from Frost & Sullivan for Leading the Contact Centre Market

Based on its recent analysis of the North American contact centre market, Frost & Sullivan recognizes Genesys with the 2019 North American Company of the Year Award for leading the market with its broad, continually evolving portfolio of solutions. This is the second consecutive year the company has earned this accolade. Continue reading Genesys Earns Accolades from Frost & Sullivan for Leading the Contact Centre Market

Vonage Earns Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award for its API Platform

Based on its recent analysis of the North American programmable communications market, Frost & Sullivan recognizes Vonage with the North American Competitive Strategy Innovation and Leadership Award for its One Vonage Platform strategy. Continue reading Vonage Earns Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award for its API Platform

Astute Bot Recognized by UK National Innovation Awards for Blending Human and Artificial Intelligence

Astute announced its digital self-service chatbot product, Astute Bot, has been named a runner-up in the 2019 National Innovation Awards, presented by the Directors’ Club United Kingdom, in the category of Blending Human and Artificial Intelligence. It is the seventh product award Astute Bot has received since its release. Continue reading Astute Bot Recognized by UK National Innovation Awards for Blending Human and Artificial Intelligence

Verint Receives Perfect Score from Customers in Overall Vendor Satisfaction in New Market Report

Verint ®, The Customer Engagement Company ™ announced that it has again been recognized for its leadership in workforce management (WFM)—including a perfect score and the highest score by customers for their overall satisfaction with all aspects of their vendor relationship—in DMG Consulting LLC’s new 2019/2020 Workforce Management Product and Market Report. Continue reading Verint Receives Perfect Score from Customers in Overall Vendor Satisfaction in New Market Report

Jacada named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Jacada as a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards. Continue reading Jacada named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards

Moxie named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards

Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce Moxie as a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards. Continue reading Moxie named a finalist in the Automating Customer Support category of the 2019 UK National Innovation Awards

Frost & Sullivan recognizes LivePerson with “Global Customer Value Leadership Award”

Following a review of conversational artificial intelligence (AI) in the financial services space, Frost & Sullivan awarded its 2018 Global Customer Value Leadership Award to LivePerson, in recognition of its unique, end-to-end approach to deploying conversational commerce and AI in brand-to-consumer communication. Continue reading Frost & Sullivan recognizes LivePerson with “Global Customer Value Leadership Award”