Category Archives: Awards

CX Disruptor TTEC Celebrates 2018 Success with Seven Award Wins in EMEA

TTEC (Tee-tek), a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, celebrates a successful year following its new brand launch in January 2018. Contributing to the success are several major industry award wins, expansion of the EMEA leadership team, and addition of a number of new clients. Continue reading CX Disruptor TTEC Celebrates 2018 Success with Seven Award Wins in EMEA

Noble Systems Wins Best Call Centre Technology Provider for Gamification Solution at Credit Strategy

Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that its Noble® Gamification solution has received Credit Strategy’s “Best Call Centre Technology Provider” award at their annual awards dinner last month. Continue reading Noble Systems Wins Best Call Centre Technology Provider for Gamification Solution at Credit Strategy

Blue Prism Becomes First Software Vendor to Achieve Highest Level of Veracode Verified Accreditation

Blue Prism, the provider of the world’s most successful Digital Workforce announced that it is the first and only robotic process automation (RPA) vendor to achieve the highest level of Veracode Verified, a program that validates a company’s secure software development processes. Blue Prism is also the world’s first software vendor to attain Verified Continuous, Veracode’s top tier and its most comprehensive for integrated and mature secure practices. Continue reading Blue Prism Becomes First Software Vendor to Achieve Highest Level of Veracode Verified Accreditation

Bold360 by LogMeIn Named Best New Product Feature of the Year by 2018 Best in Biz Awards

LogMeIn announced that its flagship intelligent customer engagement solution, Bold360, has been named a gold winner in the Best in Biz Awards category for Best New Product Feature of the Year – Enterprise and SMB. Bold360 was recognized this year for the addition of Bold360 ai, a conversational chatbot and virtual customer assistant solution that delivers advanced intelligence with out of the box simplicity. Continue reading Bold360 by LogMeIn Named Best New Product Feature of the Year by 2018 Best in Biz Awards

NewVoiceMedia wins 2018 Contact Center Technology Award from CUSTOMER Magazine

NewVoiceMedia, a Vonage Company and leading global provider of cloud contact centre and inside sales solutions, announced that TMC, a global, integrated media company, has named NVM Platform as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading NewVoiceMedia wins 2018 Contact Center Technology Award from CUSTOMER Magazine

Vonage Wins the 2018 Aragon Research Innovation Award for the Communications Platform as a Service Category

Vonage, a leading provider of business cloud communications, has been named the winner of the 2018 Aragon Research Innovation Award for the Communications Platform as a Service (CPaaS) category. The Aragon awards recognize providers leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. Continue reading Vonage Wins the 2018 Aragon Research Innovation Award for the Communications Platform as a Service Category

Cicero Acknowledged by Frost & Sullivan for its Productivity-boosting Automation Software for Contact Centres

Based on its recent analysis of the North American contact centre software market, Frost & Sullivan recognizes Cicero, Inc. with the 2018 North American Enabling Technology Leadership Award. Cicero offers contact centres and back office sites – across industries – with a unique way of solving business problems using desktop activity and process data. Continue reading Cicero Acknowledged by Frost & Sullivan for its Productivity-boosting Automation Software for Contact Centres

Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year

Noble Systems, a global leader in omnichannel contact centre technologies, has received the Frost & Sullivan 2018 Market Share Leadership Award for the North American Outbound Dialing Systems market. The award, announced at last night’s Gala event, marks the sixth consecutive year that Noble has been ranked as the market leader. Continue reading Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year

8×8 Wins Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award

8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced that it has received Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award. The award recognizes 8×8 for introducing a cloud-based technology platform that combines comprehensive unified communications as a service (UCaaS) and contact centre as a service (CCaaS) capabilities. Continue reading 8×8 Wins Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award

Ventrica takes home ‘Silver’ at the ECCCSAs for its partnership with New Look

Outsourced customer contact centre Ventrica is celebrating after securing a Silver award in the ‘Best Outsourced Partnership – large’ category at the prestigious European Contact Centre & Customer Service Awards 2018 (ECCCSAs). The ceremony was held last Tuesday night at Battersea Evolution in London and hosted by TV personality, Fiona Bruce. Continue reading Ventrica takes home ‘Silver’ at the ECCCSAs for its partnership with New Look