Category Archives: Awards

giffgaff and Firstsource Solutions take home gold at the UK Complaint Handling Awards

giffgaff, the community-run network, and Firstsource Solutions, the customer experience expert, together have won the award for Best Personal Entertainment and Telecoms at the prestigious UK Complaint Handling (UKCH) Awards. The UKCH Awards recognise and celebrate organisations, teams and individuals who achieve excellence in managing consumer complaints. Continue reading giffgaff and Firstsource Solutions take home gold at the UK Complaint Handling Awards

Enghouse Interactive Receives 2017 Cloud Computing Excellence Award

Enghouse Interactive a leading developer of a comprehensive portfolio of contact center software and services announced that its contact center as-a-service offering, Contact Center: Service Provider (CCSP), has been awarded the 2017 Cloud Computing Excellence Award by Cloud Computing magazine. Continue reading Enghouse Interactive Receives 2017 Cloud Computing Excellence Award

Freshworks Named In Gartner Peer Insights Customers’ Choice For IT Service Management Tools 2018

Freshworks, the leading provider of cloud-based business software announced that the company has been named as one of Gartner Peer Insights Customers’ Choice for IT Service Management Tools in 2018. This is based on reviews of their Freshservice IT Service Management (ITSM) platform on the Gartner peer review website gathered during 2017. Continue reading Freshworks Named In Gartner Peer Insights Customers’ Choice For IT Service Management Tools 2018

Sabio wins Avaya’s 2017 Contact Centre Partner of the Year Award

Sabio has announced that it won two out of the nine major channel partner awards presented at the Avaya Edge World Tour event held at London’s Barbican this week. Sabio was selected as Avaya’s 2017 Contact Centre Partner of the Year, and was also chosen for Avaya’s prestigious Project of the Year Award for its success in winning and deploying one of the largest Oceana projects in Europe. Continue reading Sabio wins Avaya’s 2017 Contact Centre Partner of the Year Award