Category Archives: Awards

Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award

Noble Systems Corporation, a global leader in omnichannel contact centre technologies, is excited to announce that its Noble® Gamification solution has received TMC’s “2018 CUSTOMER Contact Center Technology Award”. The award is presented by CUSTOMER magazine. Continue reading Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award

NICE Recognized as Global Market Share Leader for Speech Analytics for Seventh Year in a Row

NICE announced that it has been recognized by DMG Consulting LLC, a leading research and consulting firm, as the market share leader for speech analytics. In a new report, NICE was noted for holding the largest percentage of the total speech analytics market based on the number of contact centre seats, as it has for the past seven years. Continue reading NICE Recognized as Global Market Share Leader for Speech Analytics for Seventh Year in a Row

Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement

Verint®, The Customer Engagement Company™, today announced it has ranked as Frost & Sullivan Asia Pacific’s latest market share leader for contact centre applications,1 as well as received the “2018 Customer Contact Optimisation Solutions Vendor of the Year” award. Continue reading Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer Engagement

Cyara Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

Cyara announced that TMC, a global, integrated media company, has named Cyara a 2018 Contact Center Technology Award winner, presented by CUSTOMER Magazine. The Cyara CX Assurance Platform helps companies accelerate customer experience (CX) development, increase quality across digital and voice channels, and assure the quality of customer journeys from beginning to end. Continue reading Cyara Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

Genesys Ranked within Top Five Customer Experience and Relationship Management Providers, Worldwide, 2017, in Gartner Market Share Analysis

Genesys® is ranked within the top five vendors by revenue in the recent Gartner1 report: “Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017.” Genesys believes the recognition validates the company as a top-tier Customer Experience and Relationship Management (CERM) player and highlights its position as the only pure-play customer experience company among the five highest-ranking vendors. Continue reading Genesys Ranked within Top Five Customer Experience and Relationship Management Providers, Worldwide, 2017, in Gartner Market Share Analysis

Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product

LogMeIn announced that its flagship intelligent customer engagement product, Bold360, was named a winner of the 2018 SaaS Awards for Best Product for Customer Services/ CRM. This global program celebrates the best and brightest in cloud computing and Bold360 was honored for its proven ability to help businesses support their customers in truly innovative ways. Continue reading Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product

NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners and Salesforce Ventures. Continue reading NewVoiceMedia named by Forbes as one of world’s top 100 cloud companies