Category Archives: Awards

Vocalcom AI-Powered Cloud Contact Centre Wins two 2018 Stevie® Awards for sales and customer service

Vocalcom has won two Stevie prices at the 2018 Stevie Awards for Sales & Customer Service. The company received the ‘Gold Contact Center Solution – New Version’ award, for its AI-Powered Cloud Contact Center Platform and the Bronze ‘Sales or Customer Service Solutions Technology Partner of the Year’ for its native solution to Salesforce. Continue reading Vocalcom AI-Powered Cloud Contact Centre Wins two 2018 Stevie® Awards for sales and customer service

Verint Extends Leadership in Customer Engagement with Six “CRM Service Awards” from CRM Magazine

Verint®, The Customer Engagement Company™, announced that it has again been recognized as a leader in the customer engagement market by industry analysts and media—this time receiving six “Leader” honors in the newly published “CRM Service Awards.” Continue reading Verint Extends Leadership in Customer Engagement with Six “CRM Service Awards” from CRM Magazine

Sitel Group Recognized by IAOP 2018 Global Outsourcing 100 List for Sustained Excellence

Sitel Group, one of the largest customer experience companies in the world, announced that it has been recognized by the Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals for its sustained excellence in the outsourcing industry. Continue reading Sitel Group Recognized by IAOP 2018 Global Outsourcing 100 List for Sustained Excellence

Teleopti earns top score for Overall Vendor Satisfaction in DMG Consulting’s WFM Report for fourth year running

Teleopti, a global provider of workforce management (WFM) solutions, announced that it has consistently earnt the top score for overall vendor satisfaction from customers for the last 4 years in the WFM Product and Market Report by DMG Consulting LLC. Continue reading Teleopti earns top score for Overall Vendor Satisfaction in DMG Consulting’s WFM Report for fourth year running

NICE inContact CXone Named ‘Winner’ in Three 2018 CRM Service Award Categories Further Strengthening Its Leadership as the Number One Enterprise Cloud Customer Service Platform

NICE announced that its NICE inContact CXone Platform has been pronounced the clear ‘Winner’ in three categories of the 2018 CRM Service Awards by CRM Magazine. The NICE platform took the top spot in each category after receiving the highest scores in the editors’ survey of leading industry analysts and consultants who give their impressions on company direction, customer satisfaction, and overall cost. Continue reading NICE inContact CXone Named ‘Winner’ in Three 2018 CRM Service Award Categories Further Strengthening Its Leadership as the Number One Enterprise Cloud Customer Service Platform