Category Archives: Awards

Windstream receives 2013 ShoreTel Circle of Excellence Award

500px-Windstream_Communications.svgWindstream, a leading provider of advanced network communications, announced today that it has received ShoreTel’s Circle of Excellence Award for the 2013 partner year. The award recognizes Windstream for exceptional achievement in areas including customer satisfaction, revenue growth and proficiency with advanced applications. ShoreTel, Inc. is the leading provider of brilliantly simple phone systems and unified communications solutions.  Continue reading Windstream receives 2013 ShoreTel Circle of Excellence Award

NewVoiceMedia scoops ‘Rising Star’ and ‘CEO of the Year’ at the Private Business Awards

NVM logo jpgNewVoiceMedia, a leading provider of cloud contact centre solutions, is celebrating a double win at the 2013 Private Business Awards. Jonathan Gale achieved ‘CEO of the Year’ and the company was honoured with the ‘Rising Star’ award for the South East region.  Continue reading NewVoiceMedia scoops ‘Rising Star’ and ‘CEO of the Year’ at the Private Business Awards

Altitude Software Wins Awards for Contact Center Excellence in Brazil

Altitude Software, a leader in unified customer interaction solutions announced today it has recently received two awards for contact center excellence in Brazil with Altitude uCI solutions implemented at São Paulo Subway Health Services and Folha de São Paulo newspaper.  Continue reading Altitude Software Wins Awards for Contact Center Excellence in Brazil

Firstsource’s ‘First Customer Intelligence’ Solution Receives Frost & Sullivan Award

Firstsource Solutions Ltd., a leading Business Process Management (BPM) company, announced that it is the recipient of Frost & Sullivan’s 2013 North American New Product Innovation Award in Contact Center Outsourcing. The award recognizes Firstsource’s First Customer Intelligence solution that measures customer sentiment, emotions and behavior across an omni-channel environment. Frost & Sullivan presented Firstsource with this award at the “2014 Excellence in Best Practice Awards Gala” in New Orleans, Louisiana.  Continue reading Firstsource’s ‘First Customer Intelligence’ Solution Receives Frost & Sullivan Award

Santander and Vizolution named as finalists for 2014 Customer Contact Innovation Awards

Santander and Vizolution have jointly been selected as finalists for the 2014 Customer Contact Innovation Awards. The firms were nominated following the introduction of Vizolution’s vScreen solution into Santander’s Telephone Distribution division for credit cards.  Continue reading Santander and Vizolution named as finalists for 2014 Customer Contact Innovation Awards